Night Concierge

**Night Concierge £25,712 - **64-72 Queens Road, London SE15 2QL

Dinardo Care and Supports Ltd provide an extensive supported housing service for a large number of adults with wide ranging mental health needs throughout South London covering Catford, Lewisham, Peckham, Norwood and Croydon.

The company has ambitions expansion plans over the coming 12 months and as a result we have new opportunities as Night Concierge team members in a new service in Peckham, South London. The Night Concierge team provide a first point of contact service throughout the night and are responsible for safeguarding and supporting our residents at this unit. You will form part of an established, committed team who make a vital contribution to the effectiveness of our operation, which places the wellbeing of our residents at the heart of everything we do.

Hours of work: 40 hours per week. 10pm - 7am with one hour break (unpaid)

**Salary**: £25,712 per annum

**About the Night Concierge role**

Responsibility for controlling safe access to the building - dealing with emergencies and monitoring anti-social behaviour.

To maintain the safety and security of residents and the building by supervising the entry and exit points, undertaking regular Health and Safety checks, monitoring the CCTV system and addressing challenging behaviour effectively.

Offering immediate support to residents as identified - responding and escalating any concerns promptly in line with company policies and procedures.

Maintain an accurate, written account/log of events and record contact with internal and external stakeholders involved in the process.

Seek advice and raise safeguarding alerts if evidence of harm to residents is suspected.

Professional interaction with residents and checks on communal areas, respecting professional boundaries and ensure adherence to policies and procedures.

Provide additional administration support to the team as directed by the Team Leader as required.

The role may involve covering more than one unit dependent on size and location.

Any other duties as may be requested by the Team Leader.

Adherence to company policies and procedures

Ensure that the reception/working areas are kept clean and tidy.

**About you**:
Promote a culture of respect and acceptance of diversity in all its forms.

Respect for resident privacy.

Excellent interpersonal skills with an empathic and understanding nature.

Good standard of written and verbal communication in order to record in a detailed and concise manner.

Be self
- motivated and manage time effectively.

Maintain a professional appearance.

Promotes a culture of respect at all times.

Confidentiality and professionalism

Ability to juggle priorities.

Empathic and kind, coupled with the ability to be firm and set boundaries as required.

Willingness to undergo training for self-development.

Solutions orientated - able to consider situations and act promptly to resolve

Knowledge of safeguarding principles and procedures would be an advantage.

**Benefits**:
20 days plus Bank Holidays

Birthday day off

DBS Certificate paid*

Contributory Pension Scheme

Annual Salary Review

Comprehensive Induction

Employee Assistance Programme.