Customer Support Liaison

3 weeks ago


Lutterworth, Leicestershire, United Kingdom Whistl Full time
Role Overview

As a Contract Support Manager at Whistl, you will play a crucial role in building strong client relationships to achieve both our goals and those of our clients. This position involves managing day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries, and raising initial investigations with Ops teams and carriers where necessary.

About the Role

This exciting opportunity is based in Lutterworth, working closely with our Contract Management team and internal functions. You will be responsible for delivering exceptional service and value for money to our clients, helping drive meaningful revenue for the company. If you're ready to make a significant impact and grow with us, we want to hear from you.

Main Responsibilities

Your key responsibilities will include:
- Managing day-to-day client support requests and resolving issues promptly
- Understanding contractual commitments and carriers' services
- Liaising with managers of other departments to ensure operational objectives are met
- Providing support for trade customers and activities
- Collating data sets for accurate reporting and compiling activity reports
- Reviewing client financial performance and assisting with regular client reviews

Benefits

We offer an attractive package including enhanced annual leave entitlement, access to our prestige benefits and rewards portal, long service rewards, health cash plan, critical illness cover, life assurance scheme, career development opportunities, and access to a well-established Employee Assistance Programme Provider.

What We Offer

We welcome applications from candidates looking to start or continue their customer service careers. Whether it's determination and great communication skills or experience as an account manager, contracts manager, BDM, contracts support manager, or similar role, we want to see what you have to offer.

Estimated Salary: £25,000 - £35,000 per annum, depending on experience.

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