Hospitality Operations Lead
23 hours ago
Air-tastic Limited, a dynamic leisure company, seeks a talented Hospitality Operations Lead to spearhead customer service excellence and drive business success.
The ideal candidate will have substantial experience in the Leisure/Hospitality/Catering sector, with expertise in team management, training, and development. They must possess excellent communication and leadership skills, as well as a proactive approach to problem-solving.
Main Responsibilities:
- Drive customer satisfaction by delivering high-quality service and inspiring team members to do the same.
- Design and implement training programs to develop staff competence and confidence.
- Regularly review and discuss team performance, providing constructive feedback.
- Support the management team in streamlining business operations, minimising waste, and maximising efficiency.
- Initiate and execute marketing campaigns to boost sales revenue and grow the business.
- Accurately process transactions, manage cash flow, and maintain detailed sales records.
- Guarantee the upkeep and maintenance of equipment and premises, upholding health and safety standards.
- Verify adherence to company policies, procedures, and documentation at all times.
- Contribute to localised marketing initiatives, using available resources to create a lasting impact.
- Ensure a spotless and secure workplace environment, maintaining high standards of hygiene and health and safety.
Salary Range: £48,000 - £65,000 per annum.
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