Hospitality Operations Lead

23 hours ago


Belfast, United Kingdom Air-tastic Limited Full time

Air-tastic Limited, a dynamic leisure company, seeks a talented Hospitality Operations Lead to spearhead customer service excellence and drive business success.

The ideal candidate will have substantial experience in the Leisure/Hospitality/Catering sector, with expertise in team management, training, and development. They must possess excellent communication and leadership skills, as well as a proactive approach to problem-solving.

Main Responsibilities:

  • Drive customer satisfaction by delivering high-quality service and inspiring team members to do the same.
  • Design and implement training programs to develop staff competence and confidence.
  • Regularly review and discuss team performance, providing constructive feedback.
  • Support the management team in streamlining business operations, minimising waste, and maximising efficiency.
  • Initiate and execute marketing campaigns to boost sales revenue and grow the business.
  • Accurately process transactions, manage cash flow, and maintain detailed sales records.
  • Guarantee the upkeep and maintenance of equipment and premises, upholding health and safety standards.
  • Verify adherence to company policies, procedures, and documentation at all times.
  • Contribute to localised marketing initiatives, using available resources to create a lasting impact.
  • Ensure a spotless and secure workplace environment, maintaining high standards of hygiene and health and safety.

Salary Range: £48,000 - £65,000 per annum.



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