Hospitality Operations Director

17 hours ago


Belfast, United Kingdom Kennedy Recruitment Full time
Lead the Way in Hospitality

Kennedy Recruitment is proud to partner with a new hotel development in Belfast, set to open soon, to find an experienced leader for their senior management team. As Hospitality Operations Director, you will oversee and drive operations in a fast-paced environment, delivering exceptional customer service and revenue growth.

Your Key Responsibilities:

  • Revenue Growth: Maximise sales opportunities across the property to drive revenue and profit growth.
  • Operational Excellence: Ensure smooth, safe, and high-standard service delivery in all areas of the hotel.
  • Customer Relationships: Foster strong relationships with customers, VIPs, and key accounts through regular interactions.
  • Financial Management: Actively participate in budget preparation, setting departmental goals, and monitoring performance.
  • Staff Management: Lead and develop a high-performing team, ensuring efficient staff management and accurate forecasting.
  • Service Standards: Drive a culture of excellence, exceeding guest expectations, and promoting commercial awareness.
  • Improvement Plans: Coordinate departmental improvement plans and celebrate successes.
  • Health and Safety: Ensure compliance with health and safety regulations, GDPR, and company policies.
  • Customer Feedback: Monitor customer feedback, resolving complaints, and using insights for ongoing service improvements.

Your Benefits:

  • Competitive Salary: Commensurate with experience (£60,000 - £80,000 per annum).
  • Annual Leave: Increases with every two years of service.
  • Pension Contributions: Matched up to 5% after 12 months.
  • Maternity Pay and Healthcare: Eligible after six months.


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