Hospitality Operations Lead

2 days ago


Belfast, United Kingdom Kennedy Business Services Ltd Full time
Job Summary
Kennedy Business Services Ltd is recruiting for a skilled Hotel Operations Manager to oversee the front desk and ensure a seamless guest experience in our new hotel in Belfast. This exciting opportunity requires someone with strong leadership skills and a passion for delivering exceptional customer service.

About the Job
In this critical leadership role, you will be responsible for managing the day-to-day activities of the front office team, maintaining high standards of guest service and satisfaction, and driving revenue growth through effective yield management strategies. You will work closely with other departments to ensure seamless operations and alignment with hotel objectives.

Your Key Responsibilities
- Oversee front desk operations, including managing staffing schedules, payroll accuracy, and daily operational needs
- Ensure compliance with health and safety standards, fire safety protocols, and general crisis management procedures
- Collaborate with other departments to ensure seamless operations and alignment with hotel objectives
- Develop and implement strategies to maximise occupancy and room revenue

Your Profile
The ideal candidate will bring:
- Proven experience as a Hotel Operations Manager, preferably within a luxury or high-volume hotel setting
- Strong leadership and interpersonal skills, with the ability to mentor and motivate a diverse team
- Excellent organisational and problem-solving abilities, with a proactive and guest-focused approach

What We Offer
We offer a competitive salary based on experience (£50,000 - £60,000 per annum), annual leave entitlement that increases with service, pension contributions matched by the company, and healthcare and wellness benefits for managers after six months. If you are a driven and experienced hospitality professional, please apply.

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