Technical Applications Specialist
1 month ago
We are a leading organization seeking an experienced Technical Applications Specialist to join our team. This role involves providing high-level technical support for our global application portfolio.
Job DescriptionThe successful candidate will work closely with the development teams and suppliers to ensure seamless system enhancements, maintain accurate records, and adhere to Service Level Agreements.
Key Responsibilities:- Owning application incidents, problems, and support requests to ensure timely resolutions
- Analyzing and resolving complex problems across multiple applications using strong analytical skills
- Collaborating with stakeholders to process support requests and provide regular updates
- Liaising with development teams and suppliers to plan hardware and software installation and commissioning
- Working with Tech Leads to formulate requirements and acceptance criteria for new system implementations
- Independently or collectively working on assigned tasks to meet business objectives
- Utilizing the ServiceNow ticketing system to manage and resolve issues efficiently
- Prior experience with CRM applications, preferably InterAction
- Strong understanding of SQL and database management principles
- Familiarity with Windows Server and its administration
- Proficient in using ServiceNow for ticket management and resolution
- Competitive salary package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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Technical Application Specialist
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Technical Application Specialist
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Technical Applications Specialist
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Technical Application Support Specialist
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Technical Support Specialist
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ICT Technical Support Specialist
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