Senior IT Application Specialist

3 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

**Job Description**

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team in Leeds. As a key member of our IT department, you will be responsible for providing technical support to around 2000 users. This is a busy role that requires excellent teamwork and communication skills.

Duties and Responsibilities
  • Be a key technical resource for the delivery of services based on a Microsoft application stack
  • Handle in-service problem investigation, pro-active maintenance, and incident resolution using the ITIL framework
  • Mentor junior colleagues and ensure quality and execution of support throughout our application estate
Qualifications and Experience
  • Relevant IT degree or equivalent industrial experience
  • Proven track record in supporting mission-critical IT systems, including line-of-business application services, preferably within an Enterprise-level environment
  • Strong problem-solving skills and ability to communicate complex technical information to both technical and non-technical people
Benefits
  • Estimated salary: £35,000 - £45,000 per annum
  • Stakeholder pension scheme
  • Bonus scheme
  • Life cover
  • 25 days' holiday, plus one day for each year you're with us, up to a maximum of 30 days (pro rata when working on a reduced hour's basis)


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