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Customer Service Supervisor

1 month ago

Basingstoke, Hampshire, United Kingdom Vistry Group Full time

We are seeking a Customer Service Supervisor to join our team at Vistry Group, a leading provider of affordable mixed-tenure homes. The successful candidate will be responsible for supervising the Contact Centre team, ensuring that customer inquiries are handled efficiently and effectively.

As a Customer Service Supervisor, you will play a key role in improving customer satisfaction by responding promptly and professionally to all customer enquiries. You will also be responsible for training new staff, mentoring them through the onboarding process, and motivating the team to achieve their targets.

The ideal candidate will have experience of working in a busy contact centre environment, with excellent communication and interpersonal skills. They will be able to work under pressure, meet deadlines, and have a strong understanding of customer service principles.

We offer a competitive salary of £38,000 per annum, plus benefits including agile working, annual leave, pension scheme, and volunteer days. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.