Customer Service Supervisor

3 weeks ago


Basingstoke, Hampshire, United Kingdom Vistry Group Full time
Contact Centre Supervisor Role

We are seeking a skilled Contact Centre Supervisor to enhance the way the Vistry Services Division responds to customer enquiries and improves customer satisfaction through timely and efficient interactions.

This role requires experience in a busy contact centre environment, line management skills, and excellent administration abilities. The ideal candidate will be able to work under pressure, meet deadlines and targets, and possess effective communication skills.

Key Responsibilities:

  • Maintaining and creating rotas to ensure seamless team operations
  • Training new staff and guiding them through the onboarding process to develop their skills and knowledge
  • Motivating the team to achieve high performance and deliver exceptional results
  • Supervising work quality to guarantee it meets the required standards
  • Addressing customer complaints in a professional and courteous manner
  • Providing daily reports to the Contact Centre Manager to inform strategic decision-making

The estimated salary for this position is £42,000 per annum, with benefits including agile working, annual leave, pension scheme, and volunteer days.



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