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Customer Support Coordinator

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Hatfield, Hertfordshire, United Kingdom Smart10 Ltd Full time
Smart10 Ltd is seeking a skilled Customer Support Administrator to join their team. As a key member of the team, you will be responsible for delivering exceptional customer service and acting as a brand representative. Your duties will include managing incoming and outgoing calls, overseeing the entire order process, and providing support to customers, sales team, and team leaders in daily operations. You will also be responsible for coordinating deliveries and providing project recommendations. The ideal candidate will have a customer-focused background and experience in project coordination. Strong communication and IT skills are essential, as well as a full UK license to travel to the location. The company offers a positive team environment, modern offices, and a range of benefits including 23 days annual leave, a workplace pension, and parking on-site. If you are a motivated and organized individual with a passion for customer service, this could be the perfect opportunity for you.

**Key Responsibilities:**

* Deliver exceptional customer service and act as a brand representative
* Manage incoming and outgoing calls, including project follow-ups
* Oversee the entire order process, from handling inquiries to coordinating deliveries
* Provide support to customers, sales team, and team leaders in daily operations

**Requirements:**

* 2+ years in customer-based roles
* Excellent communication skills over the phone and email
* Good numeracy skills
* Strong IT skills, excellent working knowledge on Excel
* Full UK license to get to the location
* Experience within project coordination is desirable

**What We Offer:**

* 23 days annual leave + bank holidays
* Christmas closure
* Workplace pension
* Parking on-site
* Modern offices

If you are a motivated and organized individual with a passion for customer service, please apply for this exciting opportunity.