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Service Coordinator

2 months ago

Hatfield, Hertfordshire, United Kingdom Osborne Appointments Full time

Service Coordinator

We are seeking an experienced Service Coordinator to join our team at Osborne Appointments. As a Service Coordinator, you will play a crucial role in planning and allocating reactive callouts of Field Engineers, prioritizing engineer activities, and ensuring the Service Desk telephones are promptly answered during all working hours.

Key Responsibilities:

  • Plan and allocate customer reactive callouts to the team of Field Engineers.
  • Prioritize, schedule, and record service engineer activities, as well as log all updates onto the system.
  • Chase any requested information and keep customers and the team informed of any updates.
  • Ensure the Service Desk telephones are promptly answered during all working hours.
  • Receive incoming enquiries from customers via telephone, email, etc.

Requirements:

  • Previous experience in maintenance services, logistics, or scheduling engineers is essential.
  • Good knowledge of geographical locations within the UK.
  • Computer literate, with experience in MS Office.
  • Good attention to detail and excellent time management skills.
  • Strong administration and coordination skills.

Osborne Appointments is an independently owned recruitment agency specializing in the supply of temporary, contract, and permanent placements. We pride ourselves on placing the right candidate in the right job every time and achieving outstanding levels of Candidate Satisfaction.

Thank you for your interest in this position. We will review your application within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.