Unified Communications Team Lead

3 weeks ago


Manchester, United Kingdom bet365 Full time

About the Role

We are seeking a highly skilled and experienced Unified Communications Team Lead to join our team. This individual will be responsible for leading a team of technical engineers to design, maintain, and improve the service of all unified communication systems on-premise and in the cloud for our global enterprise.

The ideal candidate will be a proactive and experienced team leader who can manage technical people and work streams. They will thrive in managing multiple workloads, supporting an environment that is complex and challenging.

Key responsibilities will include:

  • Managing all work within the team, understanding each work package and scheduling resources.
  • Providing weekly updates to management on team progress and performance.
  • Staying up-to-date with current technology trends and managing a technology roadmap.
  • Identifying and managing risk and operational impact of all changes.
  • Ensuring all documentation for Service Continuity, Incident Response Plans, and Technical Diagrams are up-to-date and maintained.

Requirements

  • Extensive experience managing a technical team.
  • Experience and knowledge of Unified Communication technology.
  • Excellent communication and stakeholder management skills.
  • Self-motivation, with the ability to use initiative and prioritize proactively.
  • Outcome-focused, delivering successfully at pace.


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