Unified Communications Support Specialist

2 weeks ago


Manchester, United Kingdom Nextech Group Ltd Full time

Are you passionate about delivering top-tier support and creating exceptional customer experiences? Nextech Group Ltd is a UK-wide ICT group that supports businesses to work smarter through technology. Our team thrives on specialist services, including Cloud, managed IT, infrastructure, and mobile communication solutions.

We are seeking an experienced 1st Line Unified Comms Engineer to join our growing Unified Communications customer base. As a key member of our team, you will provide first-line support for various customers with bespoke environments, focusing on excellent communication and customer service.

Your primary responsibilities include:

  • Supporting a diverse customer base with Unified Communications systems
  • Demonstrating a solid understanding of networking and devices (e.g., desk phones, soft phones, firewalls, switches)
  • Assisting with the implementation of new VOIP systems for customers

To be successful in this role, you will require:

  • At least 1 year of experience in a Unified Communications position
  • Experience in supporting ICT services, including knowledge of Hosted Voice Platforms, Connectivity (DSL, Leased Lines), and Network hardware
  • A comfortable working style within a busy team environment

This exciting opportunity offers a competitive salary of £24,000 - £25,000 per annum, reflecting the demands of the role and your level of expertise. You will also have access to hybrid working arrangements, subject to line manager agreement.



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