Telecommunications Specialist
18 hours ago
We are a UK-wide ICT group supporting businesses to work smarter through technology. Our team thrives on delivering top-tier support and creating exceptional customer experiences.
As a Telecommunications Specialist, you'll play a key role in supporting our growing Unified Communications customer base, including fixed-line, telephony systems, connectivity, and networking services. With a strong focus on communication and customer service, you'll manage customer tickets and aim for first-time resolutions, always seeking to proactively address user issues.
- You will provide 1st line support for Unified Communications across a diverse customer base with bespoke environments.
- Demonstrate a solid understanding of networking and devices (e.g., desk phones, soft phones, firewalls, switches).
- Assist with the implementation of new VOIP systems for customers.
To succeed in this role, you'll need:
- Minimum of 1 year of experience in a Unified Communications role.
- Experience in supporting ICT services, with knowledge of:
- Hosted Voice Platforms
- Connectivity (DSL, Leased Lines)
- Network hardware
- Comfortable working in a busy team environment.
The estimated salary for this position is £24,000 - £25,000 per annum, depending on location and experience. If you're passionate about technology and customer service, and eager to grow in a dynamic ICT environment, we encourage you to apply.
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