Telecommunications Specialist

1 month ago


Greater Manchester, United Kingdom SitePoint Pty Full time

We are a UK-wide ICT group supporting businesses to work smarter through technology. Our team thrives on delivering top-tier support and creating exceptional customer experiences.

As a Telecommunications Specialist, you'll play a key role in supporting our growing Unified Communications customer base, including fixed-line, telephony systems, connectivity, and networking services. With a strong focus on communication and customer service, you'll manage customer tickets and aim for first-time resolutions, always seeking to proactively address user issues.

  1. You will provide 1st line support for Unified Communications across a diverse customer base with bespoke environments.
  2. Demonstrate a solid understanding of networking and devices (e.g., desk phones, soft phones, firewalls, switches).
  3. Assist with the implementation of new VOIP systems for customers.
Requirements:

To succeed in this role, you'll need:

  1. Minimum of 1 year of experience in a Unified Communications role.
  2. Experience in supporting ICT services, with knowledge of:
    1. Hosted Voice Platforms
    2. Connectivity (DSL, Leased Lines)
    3. Network hardware
  3. Comfortable working in a busy team environment.

The estimated salary for this position is £24,000 - £25,000 per annum, depending on location and experience. If you're passionate about technology and customer service, and eager to grow in a dynamic ICT environment, we encourage you to apply.



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