Telecommunications Support Specialist
4 days ago
This exciting opportunity as a Telecommunications Support Specialist will see you working closely with customers to resolve their issues and provide them with an exceptional experience.
Key Responsibilities:
- To answer inbound calls from customers in a professional and courteous manner
- To respond to customer emails and messages in a timely and effective way
- To use secure messaging systems to communicate with customers
- To work collaboratively with internal teams to ensure seamless customer experiences
Requirements:
- A minimum of 1 year's experience in a customer-facing role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Pleasant telephone manner and ability to handle difficult situations
- Familiarity with Microsoft Office applications (Word, Excel, Outlook)
What We Offer:
- Competitive salary: £20,000 - £28,000 per annum
- Generous holiday entitlement: 25 days' annual leave, increasing to 31 days with length of service
- Holiday buy and sell scheme
- Choice of pension schemes with matched contributions up to 6%
Our Company:
AJ Bell Management Limited is a leading financial services company dedicated to delivering exceptional customer experiences.
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