Senior Team Leader for Legal Recoveries

1 week ago

Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

Job Title: Senior Team Leader for Legal Recoveries

Job Summary: We are seeking a motivated and experienced Senior Team Leader to lead our team of Front Line Associates in Legal Recoveries. The successful candidate will be responsible for leading and developing the team's performance, ensuring compliance with all relevant regulations and targets.

Responsibilities:

  • Develop and coach colleagues to deliver fair customer outcomes through side-by-side coaching and training.
  • Proactively monitor and manage team and department performance against Key Performance Indicators and Service Level Agreements.
  • Conduct 121s, and actively encourage personal development.
  • Analyse and act on team statistical data outputs.
  • Champion clear communication by cascading company messages, checking for understanding and actively providing feedback to the Operations Manager.
  • Lead by example – be an advocate of the Lowell Group Behaviours, actively working within the ethos they set and encouraging your team to work to the same standard.

Requirements:

  • Experience of managing and coaching high performing teams.
  • Strong verbal and written communication skills.
  • Good organisational, time management and detail-oriented skills.
  • Ability to develop employees through motivation, leadership, coaching and training.
  • Ability to effectively work with a variety of people from diverse backgrounds.
  • Problem solving and decision making skills.
  • Ability to make fair, consistent, and objective judgments.
  • Experience within a contact centre/regulated environment is desirable.

Benefits:

  • A competitive salary.
  • A discretionary annual bonus for a job well done.
  • Quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
  • 3% flexible benefits; pick additional benefits or take as cash each month.
  • We are committed to a hybrid working environment, requiring you to work in our Leeds office, based in Thorpe Park.
  • Free parking when you are in the office.
  • 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
  • Life assurance.
  • A fantastic culture with self-development opportunities, recognition awards and on-site facilities.
  • Wellbeing support and a program of webinars and classes geared towards mindfulness.
  • Job security.

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