Masters of Debt Recovery

2 weeks ago

Leeds, Leeds, United Kingdom DWF Full time

About DWF

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

About the Role

Senior Collections Manager - Leeds

As a key member of the Legal Operations team, you will provide operational leadership in a volume Pre Legal Collections and Civil Recovery Department. You will manage and support Collections Team Leaders & Lead Collection Specialists in accordance with client service level agreements, DWF values, compliance policies and best practice. You will deliver expertise within Pre-Legal Collections, contributing actively to practice area targets and assessing risk where necessary. You will coach and delegate as required and manage client expectations to ensure high levels of service delivery both internally and externally.


• Lead the effective operations of a volume department, overseeing operations across the Pre Legal Collections and Civil Recovery Department from both a people management and service delivery perspective, ensuring operational excellence.


• Work as a leader and a member of the team to achieve all financial measures, including, but not limited to:
• Budgeted sales revenue; aligned to personal target or team target (as applicable)
• Budgeted recovery rate
• Management of lock up (WIP and debt) and disbursements in line with targets
• Drive financial performance across to team


• Understand the call recording framework, regular call monitoring/scoring and carrying out training. Maximise the use of the internal telephony system for reporting and training purposes.


• Raise individual profile and that of the wider Business in the external industry, through such activity as coverage in the legal press and contribution to DWF promotional material, assisting to maximise own revenue and business advantage.

About You

The ideal candidate would have:


• Excellent written and verbal communication skills

• Excellent client service skills

• The ability to prioritise and manage multiple tasks

• Commercial and financial awareness

• Previous supervisory/people management experience

• The ability to coach, give feedback and performance manage others to get the best out of them.

What We Offer

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

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