Debt Recovery Team Manager
4 weeks ago
Job Opportunity: Debt Recovery Team Manager at ENGIE
About the Role
ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.
We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.
Job Responsibilities
The Debt Recovery Team Manager will be responsible for the management of overdue debt through the disconnections process and internal and external legal process. This is a hybrid role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.
Key Responsibilities:
- Supervise the Debt Recovery and Disconnections team including overseeing the warrant and legal process
- Assisting and sometimes liaising with customers and their representatives in order to expedite the claim process and where possible recover the full outstanding or where appropriate achieve settlement of outstanding debt
- Work alongside internal legal team on claims over £50k where necessary
- Approve settlements and write-offs in a timely manner and authorise legal action, write offs and settlements within set delegations
- Ensuring the Legal tracker and Debt Recovery tickets are maintained and that the team are working within the delegations of authority
- Manage the full legal process with external solicitors
- Act as main point of contact for external solicitors' queries in respect of claims
- Ensure expenditure related to the external legal process is controlled
- Validation and sign off of Disconnection and External Legal Costs invoices including process serves and traces in line with DLAs
Requirements
The ideal candidate will have a working knowledge of gas and electricity industry processes across SME and I&C. They will also have an understanding of the customer lifecycle and interdependencies between Credit Control and interfacing departments.
The successful candidate will be highly numerate and aware of cost recovery. They will also have verbal reasoning skills and be Microsoft Office proficient.
What We Offer
We offer a competitive salary, bonus and benefits package. We also offer flexible working, a bonus programme, life assurance, income protection, employer pension contribution, and a healthcare cash plan.
About ENGIE
ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.
We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating an inclusive environment for all employees and to attracting and retaining the best talent from a diverse range of backgrounds.
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