Operational Lead for Pre-Legal Collections and Civil Recovery
2 weeks ago
About DWF
DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our colleagues at the centre of all that we do.
About the Role
Specialist Recoveries Manager - Leeds
The Legal Operations team provides a wide range of legal services for global clients, offering legal departments different, better ways to do law. In tandem with advisory services in appropriate jurisdictions, DWF provides these organisations an unparalleled package of legal options.
Key Responsibilities
As the operational lead in a volume Pre-Legal Collections and Civil Recovery Department, you will manage and support Collections Team Leaders & Lead Collection Specialists in accordance with client service level agreements, DWF values, compliance policies, and best practice. You will deliver expertise within Pre-Legal Collections, contributing actively to practice area targets and assessing risk where necessary. You will coach and delegate as required and manage client expectations to ensure high levels of service delivery both internally and externally.
Key Performance Indicators
Lead the effective operations of a volume department, overseeing operations across the Pre-Legal Collections and Civil Recovery Department from both a people management and service delivery perspective, ensuring operational excellence.
Work as a leader and a member of the team to achieve all financial measures, including, but not limited to:
Budgeted sales revenue; aligned to personal target or team target (as applicable)
Budgeted recovery rate
Management of lock-up (WIP and debt) and disbursements in line with targets
Drive financial performance across the team
About You
The ideal candidate will have:
Excellent written and verbal communication skills
Excellent client service skills
The ability to prioritize and manage multiple tasks
Commercial and financial awareness
Previous supervisory/people management experience
The ability to coach, give feedback, and performance manage others to get the best out of them
What We Offer
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and is committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
-
Leeds, Leeds, United Kingdom DWF Full timeAbout DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our...
-
Operational Lead
7 days ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our...
-
Senior Pre-Legal Collections Manager
2 weeks ago
Leeds, Leeds, United Kingdom DWF Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Pre-Legal Collections Manager to lead our existing, award-winning pre-legal collections team. The successful candidate will be responsible for managing and developing a team to meet client expectations and contribute to sales and profit growth through the appropriate use of resources.Key...
-
Senior Pre-Legal Collections Manager
1 month ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our...
-
Head of Pre-Legal Collections Team
2 months ago
Leeds, Leeds, United Kingdom DWF Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Pre-Legal Collections Manager to lead our existing, award-winning pre-legal collections team. As a key member of our Legal Operations team, you will be responsible for focusing and growing profitable revenue for the Division/Practice Group/Area from existing clients.Key...
-
Senior Pre-Legal Collections Manager
1 month ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our...
-
Head of Pre-Legal Collections Team
2 months ago
Leeds, Leeds, United Kingdom DWF Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Pre-Legal Collections Manager to lead our existing, award-winning pre-legal collections team. As a key member of our Legal Operations team, you will be responsible for focusing and growing profitable revenue for the Division/Practice Group/Area from existing clients.Key...
-
Recoveries Manager
1 month ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our...
-
Recoveries Manager
1 month ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our...
-
Recovery Operations Manager
2 weeks ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our...
-
Senior Recoveries Manager
4 weeks ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our...
-
Senior Recoveries Manager
4 weeks ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our...
-
Lead Award-Winning Pre-Legal Collections Team
2 months ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWF DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients worldwide without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, fostering a culture that places our...
-
Lead Award-Winning Pre-Legal Collections Team
2 months ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWF DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients worldwide without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, fostering a culture that places our...
-
Masters of Debt Recovery
8 hours ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our...
-
Senior Recoveries Operations Manager
1 week ago
Leeds, Leeds, United Kingdom DWF Full timeAbout DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our...
-
Recoveries Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Carlsberg Marston's Brewing Company Limited Full timeRecoveries ControllerCarlsberg Marston's Brewing Company Limited is seeking a skilled Recoveries Controller to join our team. As a key member of our credit and recovery team, you will be responsible for managing a caseload of pre-legal recovery files, maximizing the collection of overdue accounts, and ensuring continued sales.Key Responsibilities:Manage a...
-
Recoveries Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Carlsberg Marston's Brewing Company Limited Full timeRecoveries ControllerCarlsberg Marston's Brewing Company Limited is seeking a skilled Recoveries Controller to join our team. As a key member of our credit and recovery team, you will be responsible for managing a caseload of pre-legal recovery files, maximizing the collection of overdue accounts, and ensuring continued sales.Key Responsibilities:Manage a...
-
Senior Manager of Collections Services
2 months ago
Leeds, Leeds, United Kingdom DWF Full timeAbout the RoleWe are seeking a highly experienced and skilled professional to lead our pre-legal collections team. As a Director of Pre-Legal Collections, you will be responsible for managing a team of over 20 paralegals delivering pre-legal collections services to a number of existing clients across various sectors.Key ResponsibilitiesManage a team of...
-
Senior Manager of Collections Services
2 months ago
Leeds, Leeds, United Kingdom DWF Full timeAbout the RoleWe are seeking a highly experienced and skilled professional to lead our pre-legal collections team. As a Director of Pre-Legal Collections, you will be responsible for managing a team of over 20 paralegals delivering pre-legal collections services to a number of existing clients across various sectors.Key ResponsibilitiesManage a team of...
