Operational Lead for Pre-Legal Collections and Civil Recovery

4 weeks ago

Leeds, Leeds, United Kingdom DWF Full time

About DWF

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our colleagues at the centre of all that we do.

About the Role

Specialist Recoveries Manager - Leeds

The Legal Operations team provides a wide range of legal services for global clients, offering legal departments different, better ways to do law. In tandem with advisory services in appropriate jurisdictions, DWF provides these organisations an unparalleled package of legal options.

Key Responsibilities

As the operational lead in a volume Pre-Legal Collections and Civil Recovery Department, you will manage and support Collections Team Leaders & Lead Collection Specialists in accordance with client service level agreements, DWF values, compliance policies, and best practice. You will deliver expertise within Pre-Legal Collections, contributing actively to practice area targets and assessing risk where necessary. You will coach and delegate as required and manage client expectations to ensure high levels of service delivery both internally and externally.

Key Performance Indicators

Lead the effective operations of a volume department, overseeing operations across the Pre-Legal Collections and Civil Recovery Department from both a people management and service delivery perspective, ensuring operational excellence.

Work as a leader and a member of the team to achieve all financial measures, including, but not limited to:

Budgeted sales revenue; aligned to personal target or team target (as applicable)

Budgeted recovery rate

Management of lock-up (WIP and debt) and disbursements in line with targets

Drive financial performance across the team

About You

The ideal candidate will have:

Excellent written and verbal communication skills

Excellent client service skills

The ability to prioritize and manage multiple tasks

Commercial and financial awareness

Previous supervisory/people management experience

The ability to coach, give feedback, and performance manage others to get the best out of them

What We Offer

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and is committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.

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