Service Operations Manager

8 hours ago


Reading, Reading, United Kingdom Neos Engineering Recruitment Full time
Job Overview

We are seeking a highly skilled Service Manager to lead our service office in Reading, working with a client specializing in Heat Pumps and Air Conditioning Systems.

Key Responsibilities

Team Management:

  • Oversee daily operations of service engineers and support staff, ensuring high standards of work and addressing team welfare.
  • Manage resource gaps, conduct yearly appraisals, and support career development.
  • Approve holiday and sickness requests, liaising with HR.

Client Requests:

  • Handle client requests, new inquiries, RFIs, quotations, and complaints, providing timely resolutions.
  • Maintain ongoing communication with clients, ensuring their needs are met.

Revenue & Maintenance Contracts:

  • Achieve revenue budget and maintain a 25% margin, growing the maintenance contract base by 10% annually.
  • Ensure timely and accurate renewal of maintenance contracts.

Health & Safety:

  • Ensure all work complies with health and safety protocols, promoting documented risk assessments and reporting accidents.
  • Ensure engineers have the necessary equipment and tools.

Housekeeping & Fleet Management:

  • Maintain good housekeeping in the office, workshop, and warehouse, overseeing depot engineer fleet vehicles.
  • Conduct regular checks and meetings to ensure standards are met.

Meetings & Training:

  • Run toolbox talk meetings with service engineers, arranging and authorizing training courses.
  • Attend quarterly service management meetings.

Qualifications & Experience:

  • Proven experience in the Refrigeration and Air Conditioning industry, with technical knowledge of air conditioning and chiller systems.
  • Leadership and management experience, strong communication, organizational, and multitasking skills.
  • Commercial awareness and contract tendering experience, IT proficiency.

Key Competencies:

  • Results-driven, strong team player, customer-focused with strong problem-solving skills.
  • Leadership and employee engagement abilities, strong time management and adaptability to change.
  • Relationship building and influencing skills.


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