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Service Operations Manager
2 months ago
Aftersales Manager Opportunity
About the Role
Pembrook Resourcing is seeking an experienced Aftersales Manager to join our client's team. As a key member of the dealership group, you will be responsible for leading the Service/Aftersales department and driving business growth.
Key Responsibilities
• Manage and control Work-in-Progress (WIP), warranty, and debtors to ensure efficient operations
• Oversee the parts support process and maintain Aftersales franchise standards and manufacturer relationships
• Lead a large team, setting the pace and driving business results through positive leadership and motivation
• Monitor and control sales activity, reviewing performance and agreeing actions to improve sales
• Identify and solve problems, taking responsibility for decisions and actions
Requirements
• Proven experience in running a Service/Aftersales department within a main dealership in the UK
• Strong technical background and understanding of departmental KPIs
• Excellent relationship-building skills with customers and ability to improve Customer Satisfaction Index (CSI) results
• Commercially minded with a flair for selling the department
What We Offer
• A competitive remuneration package
• The opportunity to work with a fantastic brand and company
• A dynamic and supportive work environment
How to Apply
Please submit your application, including your contact details, for consideration. We look forward to reviewing your application.
