Service Operations Manager

3 weeks ago


Reading, Reading, United Kingdom 3sixty Resourcing Ltd Full time
Service Manager

Our client, a leading company in the HVAC Systems sector, is seeking an experienced Service Manager to head up their Reading service office. The successful candidate will be responsible for managing a team of service engineers and support staff, overseeing service turnover and maintenance portfolio, and ensuring excellent customer satisfaction.

Key Responsibilities:
  • Day-to-day management of service engineers, including nurturing their learning and career progress.
  • Completing yearly appraisals with engineers and support team, and implementing recommendations.
  • Approving holiday and sickness requests, and liaising with HR.
  • Managing new enquiries, quotations, and repairs, ensuring timely resolution of client queries and complaints.
  • Achieving depot revenue budget and maintaining a 25% margin, with a focus on increasing maintenance contract base by 10% per annum.

Requirements:
  • Proven experience in a similar role, with a strong background in HVAC Systems.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong analytical and problem-solving skills, with the ability to make decisive decisions.
  • Ability to work independently and as part of a team, with a focus on customer satisfaction.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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