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Customer Service Operations Manager

2 months ago

Reading, Reading, United Kingdom Deverell Smith Recruitment Ltd Full time
Customer Care Manager Opportunity

We are seeking an exceptional Customer Care Manager to join our team at Deverell Smith Recruitment Ltd. As a key member of our operations team, you will play a vital role in refining our customer service processes, overseeing defect inspections, and leading a team of dedicated coordinators and operatives.

Key Responsibilities:

  • Streamline customer service processes to ensure seamless experiences
  • Oversee defect inspections to maintain high-quality standards
  • Lead a team of coordinators and operatives to drive operational excellence
  • Collaborate with cross-functional teams to drive business growth

What We Offer:

  • Competitive salary up to £55k-£65k basic (depending on experience) + annual bonus
  • Monday-Friday, 9am-5:30pm with 1 day WFH
  • Cooperative benefits including free health care and pension contributions

Requirements:

  • Proven experience in customer care working for a new homes developer
  • Strong construction and house builder knowledge
  • Expertise in streamlining processes and defect management
  • Strong leadership skills and a knack for motivating teams

Why Choose Us:

  • Flexibility: Enjoy 1 day of remote work each week to maintain a healthy work-life balance
  • Culture: Be part of a team that values collaboration, innovation, and a positive work environment
  • Growth: We offer clear and exciting career progression opportunities to help you reach your full potential

Apply Today:

If you're a motivated and experienced customer care professional looking for a new challenge, please get in touch with us today to discuss this exciting opportunity.