Service Manager for Older Adults

4 weeks ago


Gainsborough, Lincolnshire, United Kingdom Longhurst Group Full time

Role Overview

Longhurst Group is seeking a highly organized and skilled Service Manager for Older Adults to oversee the housing management and support services for our older residents. This role is critical to ensuring our older customers can live independently and safely.

Key Responsibilities

  • Manage the day-to-day operations of housing facilities for older individuals, ensuring a safe and comfortable living environment.
  • Be responsible for upholding behavioral standards and dealing with cases of anti-social behavior within the service.
  • Work across multiple teams to ensure that standards are maintained for repairs, refurbishments, and grounds maintenance.
  • Coordinate and oversee support services tailored to the needs of older residents, including healthcare, social activities, and general assistance.
  • Foster a sense of community among residents through organizing and promoting social events, activities, and support groups.
  • Implement and monitor quality assurance measures to ensure the highest standards of care and satisfaction among residents.
  • Ensure compliance with relevant regulations, policies, and procedures to maintain a safe and legally sound environment for residents.

Requirements

To be successful in this role, you will need to be highly organized, with great administration skills. Being a strong communicator across different channels (face-to-face and digitally) is crucial to keep engagement high with our residents, as well as being confident in your digital skills.

What We Offer

  • Up to 26 days annual leave (pro-rata based on contracted hours)
  • Life Cover of three times your annual salary (as part of pension scheme membership)
  • Membership of our Health Care Cash Plan, including Employee Assistance programme and DoctorLine
  • Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
  • Free access to financial education service, supporting with personalized financial information on a range of topics such as mortgages, retirement planning, pensions, saving, and investments, insurance, and will writing
  • Free Eye Tests
  • Free flu vaccinations
  • Investment in your personal development through our extensive learning and development opportunities
  • Professional subscription for membership fees relating to your role, paid for by us
  • Family-friendly, carers' leave, plus other paid leave
  • Long Service Awards
  • Carers' Networking Group and resources to support unpaid carers


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