Service Improvement Project Manager

4 days ago


Gainsborough, Lincolnshire, United Kingdom Acis Group Full time
About the Role

We are looking for a highly skilled Service Improvement Project Manager to join our team at Acis Group.

  • Lead process improvement projects for IT systems, chairing project boards and collaborating with operational teams.
  • Develop relationships with business teams, capturing requirements and acting as a conduit between business and technical teams.
  • Work with the Business Systems and Service Improvement Manager to embed business change across the organization.
  • Organize workshops, use business analysis tools, and identify areas of waste and overprocessing.
  • Assist in providing vision and solutions, understanding how key processes cross over multiple business teams.
About You

We are looking for someone with demonstrable experience and knowledge of working with IT systems, and the ability to define and enable the full potential of core IT systems.

  • Experience in documenting and challenging processes, producing process maps and user guides.
  • Proficient in stakeholder management activities, knowledge of operational activities, and awareness of business strategies and vision.
  • Ability to work with and challenge business users, design user requirements, and ensure processes are fit for purpose.
What We Offer

At Acis Group, we offer a range of benefits, including generous holiday entitlement, pension contributions, and professional training opportunities.



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