Complaints Resolution Specialist
4 weeks ago
Are you passionate about delivering exceptional customer service and resolving complaints in a professional and timely manner?
We are seeking a dedicated and detail-oriented Trainee Complaints Advisor to join our vibrant team at Cameron Clarke Associates. As a Trainee Complaints Advisor, you will play a pivotal role in ensuring customers receive prompt and effective resolution to their concerns.
Key Responsibilities:- Manage customer complaints through various channels, including phone, email, and in-person interactions
- Collaborate with different parties to investigate and resolve issues in a fair and transparent manner
- Identify trends and provide insights to improve overall customer satisfaction
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Maintain accurate records of complaints and resolutions
- Excellent standard of spoken and written English
- Calm and empathetic nature
- Excellent problem-solving abilities
- Familiarity with CRM and word processing packages
- Customer-centric mindset and a passion for delivering exceptional service
- Strong Administration Skills
- Comprehensive IT Skills
- A dynamic and collaborative work environment
- Opportunities for career growth and professional development
- Competitive salary and benefits package
- Inclusive and diverse workplace culture
- Recognition for your contributions
We are an equal opportunity employer and encourage candidates from all backgrounds to apply. Join us in building trust and excellence in the trades industry – apply now and be a part of something extraordinary.
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Complaints Resolution Specialist
4 weeks ago
Stevenage, Hertfordshire, United Kingdom Cameron Clarke Associates Full timeTrainee Complaints AdvisorAre you passionate about delivering exceptional customer service and resolving complaints in a professional and empathetic manner?We are seeking a dedicated and detail-oriented Trainee Complaints Advisor to join our vibrant team at Cameron Clarke Associates. As a Trainee Complaints Advisor, you will play a pivotal role in ensuring...
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Complaints Resolution Specialist
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Stevenage, Hertfordshire, United Kingdom Cameron Clarke Associates Full timeTrainee Complaints AdvisorAre you passionate about delivering exceptional customer service and resolving complaints in a professional and empathetic manner?We are seeking a dedicated and detail-oriented Trainee Complaints Advisor to join our vibrant team at Cameron Clarke Associates. As a Trainee Complaints Advisor, you will play a pivotal role in ensuring...
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