Complaints Resolution Specialist

4 weeks ago


Stevenage, Hertfordshire, United Kingdom Cameron Clarke Associates Full time
Trainee Complaints Advisor

Are you passionate about delivering exceptional customer service and resolving complaints in a professional and timely manner?

We are seeking a dedicated and detail-oriented Trainee Complaints Advisor to join our vibrant team at Cameron Clarke Associates. As a Trainee Complaints Advisor, you will play a pivotal role in ensuring customers receive prompt and effective resolution to their concerns.

Key Responsibilities:
  • Manage customer complaints through various channels, including phone, email, and in-person interactions
  • Collaborate with different parties to investigate and resolve issues in a fair and transparent manner
  • Identify trends and provide insights to improve overall customer satisfaction
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Maintain accurate records of complaints and resolutions
Requirements:
  • Excellent standard of spoken and written English
  • Calm and empathetic nature
  • Excellent problem-solving abilities
  • Familiarity with CRM and word processing packages
  • Customer-centric mindset and a passion for delivering exceptional service
  • Strong Administration Skills
  • Comprehensive IT Skills
What We Offer:
  • A dynamic and collaborative work environment
  • Opportunities for career growth and professional development
  • Competitive salary and benefits package
  • Inclusive and diverse workplace culture
  • Recognition for your contributions

We are an equal opportunity employer and encourage candidates from all backgrounds to apply. Join us in building trust and excellence in the trades industry – apply now and be a part of something extraordinary.



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