1st Line IT Support Specialist

4 weeks ago


Stevenage, Hertfordshire, United Kingdom NHS Full time
Job Title: 1st Line IT Support Specialist

We are seeking a highly skilled and motivated 1st Line IT Support Specialist to join our Digital Operations team at East and North Hertfordshire NHS Trust. As a key member of our team, you will be responsible for providing exceptional technical support to our 6,000 IT users across our Trust sites.

The ideal candidate will have previous experience in a service desk environment and possess excellent communication and interpersonal skills. You will be able to work effectively in a fast-paced environment, prioritizing and filtering calls to ensure timely resolution. Additionally, you will have a strong understanding of Windows 7, 10, Office 2010, and 365, as well as experience with email and service desk software.

We offer a competitive salary and a comprehensive benefits package, including opportunities for professional development and career growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional IT support, we encourage you to apply for this exciting opportunity.

About the Role
  • Provide first-level technical support to IT users via phone, email, and in-person
  • Log and track service desk calls using Numara Track IT
  • Collaborate with IT staff to resolve complex technical issues
  • Manage and maintain user accounts, including password administration
  • Monitor progress of fault resolution and invoke escalation procedures as needed
Requirements
  • A level passes, BTEC, or equivalent
  • Service Desk Operator Training, ITIL Knowledge
  • Previous experience in a service desk environment
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
What We Offer
  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for professional development and career growth
  • A supportive and collaborative work environment


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