Customer Service Liaison

4 weeks ago


Stevenage, Hertfordshire, United Kingdom Trusta trader Full time
About the Role

We are seeking a dedicated Complaint Resolution Specialist to join our vibrant team at Trusta Trader. As a Customer Service Liaison, you will play a pivotal role in ensuring customers receive prompt and effective resolution to their concerns.

Your Key Responsibilities
  • Manage customer complaints through various channels
  • Collaborate with different parties to investigate and resolve issues
  • Identify trends and provide insights to improve overall customer satisfaction
What We're Looking For
  • An excellent standard of spoken and written English
  • A calm and empathetic nature
  • Excellent problem-solving abilities
  • Familiarity with CRM and word processing packages
  • Customer-centric mindset and a passion for delivering exceptional service
About Trusta Trader

We pride ourselves on maintaining the highest standards of professionalism and integrity in our industry. We believe in empowering both consumers and tradespeople through our innovative platform. As a Complaint Resolution Specialist, you will become a part of a company that values excellence, transparency, and customer satisfaction.



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