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Desktop Support Specialist

1 month ago

Stevenage, Hertfordshire, United Kingdom HCLTech Full time
Desktop Support Specialist

HCLTech is a global technology company delivering industry-leading capabilities centered around digital, engineering, cloud, and AI. We're seeking a skilled Desktop Support Specialist to provide day-to-day local and remote desktop support, troubleshoot hardware, software, and application issues, and facilitate customer resolution. The ideal candidate will have 5+ years' experience in Windows Desktop support and knowledge of hardware asset management. Key responsibilities include working on incidents and requests, troubleshooting hardware and software issues, and preparing/updating reports for tickets processed. The successful candidate will also have experience with remote assistance, Microsoft Excel, and quality assurance testing of laptops.

As a Desktop Support Specialist at HCLTech, you will have the opportunity to work with a globally recognized leader in the Tech and IT industry. You will be part of a team that values innovation, collaboration, and customer satisfaction. In addition to competitive compensation and benefits, you will have the chance to upskill yourself and get involved with exciting projects.

Key Responsibilities:
Troubleshoot hardware, software, and application issues
Provide day-to-day local and remote desktop support
Facilitate customer resolution
Prepare and update reports for tickets processed
Work on incidents and requests
Troubleshoot hardware and software issues
Experience with remote assistance, Microsoft Excel, and quality assurance testing of laptops

Requirements:
5+ years' experience in Windows Desktop support
Knowledge of hardware asset management
Experience with remote assistance, Microsoft Excel, and quality assurance testing of laptops
Strong problem-solving and analytical skills
Excellent communication and customer service skills

About HCLTech:
HCLTech is a $13+ billion global technology company, home to more than 224,000 people across 60 countries. We deliver industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. We're a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. It enables us not just to pull off game-changing feats but to better our world in the process.

What We Offer:
Competitive compensation and benefits
Opportunities to upskill yourself and get involved with exciting projects
A chance to work with a globally recognized leader in the Tech and IT industry
A collaborative and innovative work environment
A chance to make a meaningful impact in the world