Desktop Support Specialist
3 weeks ago
HCLTech is a global technology leader delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
We are a $13+ billion company, home to more than 224,000 people across 60 countries.
We've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.
It's that spark —that inner drive —that sets our people apart from our competitors. We've enabled our team to not just pull off game-changing feats but to better our world in the process.
We're looking for a skilled Desktop Support Engineer to join our team. The successful candidate will provide day-to-day desktop support, troubleshoot hardware, software, and application issues, and facilitate customer resolution.
Key responsibilities include:
- Providing break-fix, fault diagnosis, and resolution for hardware, software, and application issues.
- Facilitating customer resolution for calls and engaging supervisors and managers to ensure operational consistency.
- Managing service level agreements (SLAs) for respective sites.
- Hands-on experience with ticketing applications, hardware asset management, and remote assistance.
- Installing, configuring, and troubleshooting operating systems, applications, and software updates.
- Preparing and updating reports for tickets processed, inventory reports, and asset tracking.
Benefits:
- A supportive, diverse, and global team with a brilliant culture.
- Competitive compensation, benefits, and opportunities for growth and development.
- Total wellbeing is our focus, with opportunities to engage in CSR, Diversity Council, Women Connect, and other initiatives.
About Us: HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We're always looking for talented individuals to join our team and help us drive innovation and success.
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Desktop Support Specialist
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