Desktop Support Specialist

3 weeks ago


Stevenage, Hertfordshire, United Kingdom HCLTech Full time

HCLTech is a global technology leader delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

We are a $13+ billion company, home to more than 224,000 people across 60 countries.

We've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.

It's that spark —that inner drive —that sets our people apart from our competitors. We've enabled our team to not just pull off game-changing feats but to better our world in the process.

We're looking for a skilled Desktop Support Engineer to join our team. The successful candidate will provide day-to-day desktop support, troubleshoot hardware, software, and application issues, and facilitate customer resolution.

Key responsibilities include:

  1. Providing break-fix, fault diagnosis, and resolution for hardware, software, and application issues.
  2. Facilitating customer resolution for calls and engaging supervisors and managers to ensure operational consistency.
  3. Managing service level agreements (SLAs) for respective sites.
  4. Hands-on experience with ticketing applications, hardware asset management, and remote assistance.
  5. Installing, configuring, and troubleshooting operating systems, applications, and software updates.
  6. Preparing and updating reports for tickets processed, inventory reports, and asset tracking.

Benefits:

  • A supportive, diverse, and global team with a brilliant culture.
  • Competitive compensation, benefits, and opportunities for growth and development.
  • Total wellbeing is our focus, with opportunities to engage in CSR, Diversity Council, Women Connect, and other initiatives.

About Us: HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We're always looking for talented individuals to join our team and help us drive innovation and success.



  • Stevenage, Hertfordshire, United Kingdom HCLTech Full time

    Desktop Support SpecialistHCLTech is a global technology company delivering industry-leading capabilities centered around digital, engineering, cloud, and AI. We're seeking a skilled Desktop Support Specialist to provide day-to-day local and remote desktop support, troubleshoot hardware, software, and application issues, and facilitate customer resolution....


  • Stevenage, Hertfordshire, United Kingdom HCLTech Full time

    Desktop Support SpecialistAt HCLTech, we're looking for a skilled Desktop Support Specialist to join our team. As a key member of our IT Support Centre, you'll provide day-to-day local and remote desktop support, troubleshoot hardware and software issues, and document steps performed to resolve challenges. You'll also facilitate customer resolution, engage...


  • Stevenage, Hertfordshire, United Kingdom HCLTech Full time

    HCLTech Job DescriptionWe are seeking a skilled Desktop Support Engineer to join our team at HCLTech. As a Desktop Support Engineer, you will be responsible for providing day-to-day local and remote desktop support, receiving inbound calls, answering questions, troubleshooting and documenting steps performed to resolve challenges with hardware, software, and...


  • Stevenage, Hertfordshire, United Kingdom HCLTech Full time

    HCLTech: A Global Leader in Tech and ITWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.Our company is a globally recognized leader in the Tech and...


  • Stevenage, Hertfordshire, United Kingdom HCLTech Full time

    Desktop Support EngineerHCLTech is a global technology company that delivers industry-leading capabilities in digital, engineering, cloud, and AI. We're a diverse and supportive team with a brilliant culture, and we're looking for a skilled Desktop Support Engineer to join our team.The successful candidate will provide day-to-day local and remote desktop...


  • Stevenage, Hertfordshire, United Kingdom SCC Full time

    Contract Type: Permanent, full-timeSalary Package: Competitive base salary, company car/car allowance, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a yearHours: 9 am – 5 pm, Monday – FridayInterview Process: Multi-stage processWhy SCC?An inclusive workplaceExcellent package: solid basic and company...


  • Stevenage, Hertfordshire, United Kingdom HCLTech Full time

    Job SummaryHCLTech is a globally recognized leader in the tech and IT industry. We're seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing day-to-day local and remote desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to...


  • Stevenage, Hertfordshire, United Kingdom SCC Full time

    Contract Type: Permanent, full-time Salary Package: Competitive base salary, company car/car allowance, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year Hours: 9 am – 5 pm, Monday – Friday Interview Process: -stage process Why SCC? An inclusive workplace Excellent package: solid basic and company...


  • Stevenage, Hertfordshire, United Kingdom SCC Full time

    Job DescriptionAs a Windows Support Specialist at SCC, you will be responsible for providing technical support for client machines within our test laboratories in Stevenage.You will work closely with customers to improve Knowledge Management and drive the “shift-left” approach. Key responsibilities include:Ongoing refinement of builds for OS (WIMs),...


  • Stevenage, Hertfordshire, United Kingdom https:www.energyjobline.comsitemap Full time

    As a 3rd Line Engineer, you will be responsible for delivering exceptional service and helping clients maximize the potential of their IT systems.You will play a crucial role in supporting all clients both on-site and remotely, with your time being split between visiting customer locations to provide hands-on support, assisting with project delivery, and...


  • Stevenage, Hertfordshire, United Kingdom SoCode Limited Full time

    Job SummarySoCode Limited is seeking a highly skilled 3rd Line Engineer to join our team in Stevenage. As a key member of our IT support team, you will be responsible for delivering exceptional service and helping clients maximize the potential of their IT systems.Key Responsibilities- Provide hands-on support to clients both on-site and remotely- Assist...

  • IT Support Specialist

    3 weeks ago


    Stevenage, Hertfordshire, United Kingdom SCC Full time

    Key Responsibilities:Manage incidents and requests at customer sites.Provide second-line support for software and hardware fault resolution.Install, move, and add services related to IT equipment on customer sites.Contribute to onsite SCC team activities as required.Analyze IT tickets, prioritizing accordingly.Follow local asset management policies and...


  • Stevenage, Hertfordshire, United Kingdom SCC Full time

    About the RoleThis is an exciting opportunity to join SCC as an IT Service Delivery Specialist, playing a key role in delivering high-quality IT services to our clients.Job DescriptionThe successful candidate will be responsible for managing IT incidents and requests at customer sites, providing second-line support for software and hardware fault resolution,...


  • Stevenage, Hertfordshire, United Kingdom Candidate Source Full time

    At Candidate Source, we are seeking a highly skilled Software Development Specialist to join our team based in Stevenage.Job OverviewThis is an exciting opportunity to work with cutting-edge technology and be involved in the development of desktop, server, and web software.Key ResponsibilitiesWe are looking for a talented individual to design and develop...


  • Stevenage, Hertfordshire, United Kingdom Teaching Personnel Full time

    Job OverviewWe are seeking a dedicated and compassionate individual to join our accredited specialist team as a Support and Empowerment Specialist. This role will involve providing high-quality support to students with diverse needs, including autism spectrum disorders, ADHD, and associated difficulties.

  • IT Support Specialist

    3 weeks ago


    Stevenage, Hertfordshire, United Kingdom RBW Consulting Full time

    Role Overview:We are seeking an IT Support Specialist to join our team at RBW Consulting. This is a 6 month inside IR35 contract opportunity.Key Responsibilities:The successful candidate will provide IT support for our clients, working onsite 5 days a week on a shift rota. This will involve resolving technical issues with Microsoft Technology, including MS...


  • Stevenage, Hertfordshire, United Kingdom Salutem Shared Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Support Specialist to join our team at Salutem Shared Services. As a Care Support Specialist, you will play a vital role in providing high-quality, enabling care to individuals with learning and physical disabilities.Key ResponsibilitiesImplement person-centered support plans to promote...


  • Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

    About the RoleWe are seeking an experienced Administrative Support Specialist to join our team at East and North Hertfordshire NHS Trust. As an Administrative Support Specialist, you will be responsible for providing administrative support to our outpatient services, ensuring that patients receive the best possible care.Key ResponsibilitiesLiaise with...


  • Stevenage, Hertfordshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    Education Support SpecialistWe are seeking a skilled Education Support Specialist to join our team in Stevenage, United Kingdom. The successful candidate will be responsible for supporting our teaching staff in managing classrooms and ensuring students remain engaged in their work.Key Responsibilities:Support teaching staff in managing classrooms during...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    Job OverviewWe are seeking a highly organized and detail-oriented individual to join our Quality Control Laboratory team as a Laboratory Support Specialist. This role is an excellent opportunity to work in a dynamic environment and contribute to the delivery of high-quality services to our customers.The successful candidate will be responsible for providing...