Desktop Support Specialist
1 month ago
HCLTech is a global technology company that delivers industry-leading capabilities in digital, engineering, cloud, and AI. We're a diverse and supportive team with a brilliant culture, and we're looking for a skilled Desktop Support Engineer to join our team.
The successful candidate will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. They will also facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
Key Responsibilities:
- Leading and supervising a team of engineers as a lead engineer.
- Managing SLAs for respective sites.
- Hands-on experience with ticketing applications.
- Knowledge of hardware asset management.
- Working on incidents and requests, troubleshooting hardware and software issues.
- Experience in installation and configuration of operating systems, applications, and software/driver updates.
- Remote assistance in PC setup, upgrades, and troubleshooting.
- Hands-on experience with Microsoft Excel.
- Preparing and updating reports for tickets processed, inventory reports, and tracking assets/stocks movement across sites.
- Keeping required documents handy and updated.
- Escorting third-party engineers at site.
- Smart hand request/hands and feet support for network/printer/firewall activities, etc.
- Packing and unboxing laptops.
- Quality Assurance Testing of laptops.
- Move equipment between Hub/Tech Hub, Goods in and Loading Bay.
- Disposing equipment.
- Liaising with site facilities for maintenance of the Hub/Tech Hub area.
- Monthly/weekly inventory audit.
- Placing hardware/accessories orders and managing threshold stock.
- Handling customer service support.
- Deskside support calls.
- Receiving equipment from clients and updating stockroom.
- Managing stockroom.
Benefits:
- A supportive, diverse, and global team with a brilliant culture.
- Competitive compensation and benefits, including up to 20 days' vacation per year, various insurances, and statutory benefits.
- Great opportunities to make the role your own, upskill yourself, and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join the like-minded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
- To know more about us, visit – www.hcltech.com.
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