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ServiceNow HR Transformation Consultant

2 months ago

London, Greater London, United Kingdom Capgemini Invent Full time
About Capgemini Invent

At Capgemini Invent, we empower our clients to drive innovation and transformation, unlocking the future they want.

We combine strategy, technology, data science, and creative design expertise with an inventive mindset to partner with our clients, helping them navigate today while plotting a course for the future.

Our Mission

We help our clients rethink employee experience and establish the digital HR function powered by data, leveraging emerging technologies to deliver their shared vision.

The Role

In this role, you will engage with a range of clients to shape and deliver sustainable business outcomes through various programmes designed to help clients rapidly adapt to and navigate complex Digital HR Transformations, leveraging the capabilities of ServiceNow.

You will use your ServiceNow expertise to capture, analyze, and document business processes and requirements, and participate in designing solutions to address business requirements and improve people experience.

You will generate new ideas and conceptual frameworks to help solve problems, provide hands-on delivery, and create insightful fact-based findings and recommendations, identifying and delivering on-sell or new sales opportunities.

Key Responsibilities
  • Collaborate with HR stakeholders to understand their pain points, challenges, and objectives related to employee experience and HR processes.
  • Analyze current HR workflows and processes, identifying areas for improvement and optimization using the ServiceNow platform.
  • Translate HR requirements into functional specifications for ServiceNow solutions, ensuring alignment with HR best practices and compliance standards.
  • Design and support the configuration of ServiceNow HR modules, such as HR Service Delivery, Employee Service Centre, and Employee Lifecycle Events, to meet the unique needs of each client.
  • Lead workshops and meetings with HR stakeholders to gather requirements, demonstrate solution capabilities, and solicit feedback for continuous improvement.
  • Provide guidance and expertise on HR technology trends, industry best practices, and ServiceNow platform capabilities to drive innovation and efficiency.
  • Foster strong relationships with HR teams, acting as a trusted advisor and consultant throughout the implementation lifecycle.
  • Mentor junior team members and contribute to knowledge sharing activities to enhance team capabilities and expertise in ServiceNow HR solutions.
Why Capgemini Invent?

We don't just believe in Diversity & Inclusion, we actively make it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.