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Senior ServiceNow Technical Consultant

2 months ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
Job Description

About Konversational

Konversational is a boutique consultancy that delivers customer experience expertise to help brands accelerate their digital transformation through the ServiceNow platform.

Job Summary

We are seeking a Senior ServiceNow Technical Consultant to lead the technical implementations of ServiceNow in a consulting environment. As a key member of our team, you will be responsible for implementing ServiceNow for a range of customers.

About the Role

You will setup, develop, configure, test and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers project plan and program requirements.

You will build extensive technical product expertise on the suite of ServiceNow solutions and capabilities, acting as a SME on all ServiceNow technical solutions and offerings.

Requirements

  1. Proficient understanding of ServiceNow's Customer Service Management (CSM) products & services (or similar) as well as digital based technologies.
  2. Certified ITSM and/or CSM Implementation Specialist.
  3. Experience working in an Agile/Scrum environment.
  4. Development and/or consultancy experience with enterprise-level SaaS software solutions.

What We Offer

We are a rapidly scaling boutique consultancy that offers the chance to work alongside top-tier colleagues, along with opportunities to push your own limits.

We treat our people equally, fairly, and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.