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Customer Experience Specialist

1 month ago


Uxbridge, United Kingdom easyStorage Full time
Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team at easyStorage. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer service to our clients. Your primary focus will be on providing solutions to customer inquiries and concerns, ensuring that our customers receive the best possible experience with our services.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance customer service skills

Requirements:
  • Previous customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and proficiency in CRM systems

What We Offer:
  • Competitive salary
  • 25 days of holiday + bank holiday and your Birthday
  • Ongoing training and coaching
  • Career progression in a fast-growing company
  • Smart casual dress code
  • FREE on-site parking
  • FREE coffee / refreshments / fruits
  • 20% OFF Storage
  • Summer & Xmas parties / Company events

About Us:
  • easyStorage is a dynamic business which is part of the 'easy' family of brands, one of the most recognised and respected in Europe.
  • We are looking to expand our great team of like-minded people who believe that job satisfaction comes through delivering great service and receiving fantastic reviews from customers who have had the best possible experience with us.