Customer Experience Specialist
4 weeks ago
We are seeking a highly skilled Customer Experience Specialist to join our team at easyStorage. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Provide outstanding customer service to clients via phone, email, and in-person
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work closely with the customer service team to ensure seamless communication and resolution of customer issues
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
- Collaborate with the sales team to identify opportunities to upsell and cross-sell our products and services
Requirements
To be successful as a Customer Experience Specialist, you will need to have:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Basic computer skills and proficiency in CRM software
What We Offer
We offer a competitive salary, 25 days of holiday, ongoing training and coaching, career progression in a fast-growing company, smart casual dress code, FREE on-site parking, FREE coffee/refreshments/fruits, 20% OFF Storage, Summer & Xmas parties/Company events. If you have a strong work ethic, a high degree of professionalism and integrity, and are confident using CRM, phone, and email systems, then this is the role for you.
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