Customer Experience Specialist

4 weeks ago


Uxbridge, United Kingdom easyStorage Full time
Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team at easyStorage. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide outstanding customer service to clients via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with the customer service team to ensure seamless communication and resolution of customer issues
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
  • Collaborate with the sales team to identify opportunities to upsell and cross-sell our products and services

Requirements

To be successful as a Customer Experience Specialist, you will need to have:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Basic computer skills and proficiency in CRM software

What We Offer

We offer a competitive salary, 25 days of holiday, ongoing training and coaching, career progression in a fast-growing company, smart casual dress code, FREE on-site parking, FREE coffee/refreshments/fruits, 20% OFF Storage, Summer & Xmas parties/Company events. If you have a strong work ethic, a high degree of professionalism and integrity, and are confident using CRM, phone, and email systems, then this is the role for you.

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