Customer Experience Agent

2 months ago


Uxbridge, United Kingdom CV-Library Full time

Customer Experience Agent

Location: Uxbridge, West London

Looking for a career where you can really make an impact?

Join our thriving and rapidly expanding Accident Management company, where we've been supporting clients for over 27 years. We specialise in providing replacement vehicles after non-fault accidents, ensuring our clients get back on the road quickly and with minimal hassle. Due to an exciting period of growth, we're on the lookout for a personable, driven, and empathetic individual to join our Customer Experience team.

Why Choose Us?

Competitive Salary: Starting at £23,000 - £25,000, with the potential to earn up to £8,000 in bonuses annually.
Work-Life Balance: Enjoy hybrid working options once fully competant
Career Growth: We invest in YOU, with structured training, development, and long-term career opportunities.
Fun & Engaging Workplace: Join a positive, supportive team where collaboration is key, and your hard work is always celebrated

Your Role:

As a Customer Experience Agent, you'll be at the heart of what we do - delivering exceptional service to clients in need. You'll:

Manage new customer referral calls, building rapport and trust from the first contact.
Highlight our services and benefits, ensuring clients have the best experience possible while arranging their replacement vehicle.
Investigate key factors such as accident details and potential fraudulent claims, helping ensure a smooth process for all.
Show empathy and understanding, providing reassurance to clients during stressful situations.
Identify customer needs and help them get back on the road with the right vehicle solution.

What You'll Bring to the Table:

Confident Communicator: You thrive in conversations and can easily build connections over the phone.
Customer-Focused: Whether it's over the phone or face-to-face, you're passionate about providing exceptional service.
Team Player: You're bubbly, friendly, and love contributing to a positive team atmosphere.
Willing to Learn: Eager to grow your skills, with an interest (or willingness to learn) about the automotive industry.Hours: Mon-Fri (08:00-16:30 or 09:30-18:00) | Approx. one Saturday per month (09:00-15:00) - paid on top of salary

What's in it for You?

Generous Holiday Package: 25 days' holiday plus Bank Holidays, with the option to buy more.
Pension Scheme: We contribute up to 5% when you do the same.
Health & Wellbeing Support: Including a Healthcare Cash Plan and life assurance (4x your annual salary).
Exclusive Discounts: Access to a company portal offering discounts on retail, dining, cinema tickets, and more
Rewards & Recognition: Monthly staff meetings with fun games and recognition programs, including "Star of the Month" awards.
Social Events: Enjoy team outings to the races, our legendary summer and Christmas parties, and moreReady to take your career to the next level?

If you're a people-person, love a fast-paced role, and are excited to make a difference every day, we want to hear from you



  • Uxbridge, United Kingdom easyStorage Full time

    Job SummaryeasyStorage is seeking an experienced Customer Experience Agent to join our Uxbridge office support team. This is a fantastic opportunity to develop your career in customer service and contribute to the growth of our dynamic business.The ideal candidate will have a proven track record in customer-facing roles, excellent communication skills, and a...

  • Inbound Sales Agent

    5 months ago


    Uxbridge, United Kingdom easyStorage Full time

    **We have an opportunity for a talented Sales Agent to join our growing sales desk team based in our Uxbridge headquarters.** **Previous self-storage and/or tele sales experience would be advantageous, but it’s by no means an absolute. We are looking for the right attitude. We provide full training and support to ensure you become a successful easyStorage...

  • Inbound Sales Agent

    5 months ago


    Uxbridge, United Kingdom easyStorage Full time

    **We have an opportunity for a talented Sales Agent to join our growing sales desk team based in our Uxbridge headquarters.** **Previous self-storage and/or tele sales experience would be advantageous, but it’s by no means an absolute. We are looking for the right attitude. We provide full training and support to ensure you become a successful easyStorage...


  • Uxbridge, United Kingdom easyStorage Full time

    Job Overview"easyStorage" is a dynamic business that offers a unique service, bringing easyPods to customers' doors and providing a hassle-free storage experience. We're seeking a talented Customer Experience Agent to join our growing team in Uxbridge.We're looking for someone with a strong work ethic, professionalism, and integrity who can deliver...

  • Insurance Agent

    5 months ago


    Uxbridge, United Kingdom Vermelo RPO Full time

    **Customer Insurance Agent** **(First Response Claims Handler)** **Middlesex, Uxbridge - Hybrid Working Available** **Monday****: - Friday shifted between 8am-6:30pm** **Salary: £21,000 - £24,000, plus on average £4,200 PA in commission** **The Company** My client is a leading and expanding motor insurance group who are renowned for their staff...

  • Field Agent

    6 months ago


    Uxbridge, United Kingdom Resolvecall Full time

    **Field Agent Position based in Uxbridge (UB Applicants only)** Do you have a full driving licence and access to a vehicle for work? Are you interested in a 4-day working week? Would you love to work outdoors? If the answer is yes, then we have an excellent opportunity for you! - _________________________________ **SALARY**: Basic salary of...


  • Uxbridge, United Kingdom CV-Library Full time

    This is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The Ideal Candidate Will have experience of working on the phones in an office environment, managing incoming and outgoing calls as...

  • Inbound Sales Agent

    5 months ago


    Uxbridge, United Kingdom easyStorage Full time

    **We have an opportunity for a talented Sales Agent to join our growing sales desk team to work on Saturdays and Sundays (10.00 to 17.00) based in our Uxbridge headquarters and potentially Monday to Friday 19.00 to 21.00 (working from home).** **Previous self-storage and/or tele sales experience would be advantageous, but it’s by no means an absolute. We...


  • Uxbridge, United Kingdom JD Group Full time

    We are seeking an enthusiastic Full-Time Customer Experience Representative to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.**Key Details:**Full-Time Customer...


  • Uxbridge, United Kingdom Daiichi Sankyo Full time

    Customer Experience SpecialistDaiichi Sankyo is seeking a Customer Experience Specialist to join our team. As a key member of our sales team, you will be responsible for delivering personalized customer experiences to healthcare professionals across primary and secondary care.Key responsibilities include:Using an omnichannel approach to engage with customers...


  • Uxbridge, United Kingdom easyStorage Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at easyStorage. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. Key Responsibilities:Provide outstanding customer service to clients via phone,...


  • Uxbridge, United Kingdom Shopatparkway Full time

    **About the Job:** We are seeking a Customer Experience Advisor to join our team at Shopatparkway. This is a unique opportunity for someone who is passionate about delivering exceptional customer service and leading a team.Main Responsibilities:Lead by Example: Deliver exceptional customer service standards to ensure all customers receive a safe and...


  • Uxbridge, United Kingdom Velocity Worldwide UK Limited Full time

    About the RoleWe're seeking a highly motivated individual to join our team as a Barista and Customer Service specialist. This role involves providing exceptional customer service, preparing high-quality beverages, and maintaining a clean and organized workspace.In this position, you'll work closely with our customers to understand their needs and...

  • Customer Service Agent

    6 months ago


    Uxbridge, United Kingdom Medisort Full time

    Are you looking for a new challenge? Do you love working in a fast paced office, then this is the job for you! Medisort are looking for a new member of staff to join their busy Customer Service team. This is a great opportunity to join a fast-growing clinical waste company. We are looking for a confident and friendly team player who can provide excellent...


  • Uxbridge, United Kingdom Premier Inn Full time

    About the RoleThe successful candidate will be responsible for overseeing the hotel's operational functions, including front desk services, housekeeping, and food and beverage operations. You will work closely with the leadership team to develop and implement strategies that drive business growth and improve customer satisfaction.


  • Uxbridge, United Kingdom Canon Full time

    At Canon, we're looking for a talented Customer Resolutions Specialist to join our team and help us deliver exceptional customer experiences.This exciting opportunity will see you working closely with our customers to resolve incidents and complaints, and implementing effective solutions to improve their overall experience.As a key member of our team, you'll...

  • Sales Assistant

    4 weeks ago


    Uxbridge, United Kingdom JD Group Full time

    JD Group is seeking a Full Time Sales Assistant to deliver exceptional customer experiences and contribute to the company's success.Key Responsibilities:Provide knowledgeable and seamless customer service to all customers.Maintain clean and tidy stock standards on the shop floor at all times.Collaborate with team members to achieve sales and KPI targets...


  • Uxbridge, United Kingdom New Look Full time

    We are New Look, a leading fashion retailer with a rich history dating back to the 1960s. Our mission is to inspire That New Look Feeling, and we believe it starts with our employees.About UsNew Look has come a long way since its humble beginnings in Taunton. We've grown into an omni-channel business serving millions of customers across the UK and beyond.The...


  • Uxbridge, United Kingdom Kuehne+Nagel Full time

    JOB DESCRIPTION As a Time Critical Service Delivery Agent, you'll be at the forefront of providing top-notch customer service and logistics support. Your Role This role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls with a professional touch, taking client orders with expertise, and keeping clients...


  • Uxbridge, United Kingdom Big Yellow Group plc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Assistant Store Manager to join our team at Big Yellow Group plc. As a key member of our store management team, you will be responsible for delivering exceptional customer service, driving sales growth, and leading a team of sales advisors.Key Responsibilities:Provide outstanding customer...