Reconciliations Team Lead
4 days ago
About Northern Trust Corporation
Northern Trust is a leading financial institution with over 130 years of experience, serving the world's most sophisticated clients using innovative technology and exceptional service.
Role/Department:
The Senior Reconciliation Manager will oversee a team responsible for delivering CASS 6 & 7 Reconciliations and outstanding distribution balances reports to Transfer Agency clients. The team leader reports to the Team Manager and assists with workflow distribution and maximizing team effectiveness.
Key Responsibilities:
- Ensure all Reconciliations activities are processed as per Service Level Agreement (SLA), including production and dispatch of CASS Reconciliations packs, production of Operations and Distribution reconciliations, Monthly Reconciliations MI, and query resolution.
- Comply with regulations, specifically CASS and client-specific processing requirements, including Client Money oversight and control.
- Oversight of document management process, ensuring accurate and timely processing and review of reconciliations tasks into the workflow system.
- Maximize scalability through onshore and offshore locations and multi-functionality.
- Escalation point for unresolved issues to the offshore TA team.
- Maintain close working relationships with other areas, such as Settlements, Dealing, CSMs, and internal teams.
- Analyze monthly management information to address quality issues at individual process, team, or management company levels.
- Collaborate with internal teams and group projects on allocated projects.
- Liaise with clients regarding Service and Service Level Agreements.
- Be the main contact point internally and externally for all Reconciliation-related activities, including Audits, Projects, and Client On-boarding.
- Ensure segregation of duties controls are in place at all times.
- Provide management and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.
- Responsible for development, recruitment, appraisals, one-to-ones, and retention of staff.
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