German Helpdesk Customer Care Specialist

4 days ago

High Wycombe, Buckinghamshire, United Kingdom ABL Recruitment Full time
Job Summary

This is a unique opportunity to join ABL Recruitment as a German Helpdesk Customer Care Specialist. As a key member of our team, you will be responsible for providing exceptional customer support to clients across the DACH region, utilizing your fluent German language skills.

Key Responsibilities
  • Provide timely and effective customer support to clients via phone and email
  • Utilize technical knowledge to troubleshoot and resolve technical issues
  • Manage and coordinate staff training enquiries
  • Deal with product queries and provide support documentation to customers
  • Log and resolve technical issues, including logging-on problems
  • Assist with new product enquiries and help set up printers and laptops
Requirements
  • Previous customer care experience, preferably in a technical environment
  • Keen to become an IT expert and develop technical skills
What We Offer
  • A competitive salary of up to £30,000, plus 10% bonus
  • 5 weeks' holiday and other excellent benefits
  • Opportunity to boost earnings through overtime working weekends and bank holidays
About the Role

This is a hybrid role, with 3 days spent in the office and 2 days working from home. You will be part of a happy international team, praised by customers for their exceptional customer care skills.

This is a bilingual German/English role, and full training will be provided to turn you into an IT expert. You will have the opportunity to work with a variety of clients, providing technical support and resolving issues in a timely and effective manner.

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