Bilingual Customer Service Representative

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Euro London Appointments Full time

Job Title: German Speaking Customer Service Advisor

Location: High Wycombe, UK (Hybrid Work Model)

Employment Type: Permanent, Full-Time

Compensation: Competitive Salary + Bonus Structure

We are looking for a dedicated and enthusiastic German Speaking Customer Service Advisor to become a vital part of our client's customer support team. In this role, you will be responsible for delivering outstanding service and support to our client's esteemed customers. If you are passionate about technology, possess excellent communication skills in German, and have a background in customer service, we encourage you to consider this opportunity.

Key Responsibilities:

  • Documenting all incoming inquiries via the support desk.
  • Facilitating the resolution of all support-related issues.
  • Overseeing product escalations within the support desk system.
  • Identifying and reporting any noticeable trends in customer complaints.
  • Completing reports with accuracy and attention to detail.

Qualifications:

  • Proficiency in German is mandatory (both verbal and written).
  • Prior experience in customer support is required.
  • Additional proficiency in Spanish is a significant advantage.
  • Exceptional customer service abilities with a strong emphasis on customer satisfaction.

If you are interested in joining a forward-thinking team as a German Speaking Customer Service Advisor, we invite you to submit your application.



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