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German Helpdesk Customer Care Specialist

2 months ago

High Wycombe, Buckinghamshire, United Kingdom ABL Recruitment Full time
Job Summary

We are seeking a highly skilled and fluent German speaker to join our team as a Customer Support Specialist. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients across the DACH region.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone and email
  • Utilize your German language skills to communicate with clients and resolve issues
  • Collaborate with internal teams to ensure seamless support and resolution
  • Manage and coordinate staff training and onboarding
  • Assist with product inquiries and provide support documentation
  • Log and resolve technical issues, including login problems
  • Set up and configure printers and laptops
Requirements
  • Previous customer support experience, preferably in a technical role
  • Fluent German language skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • A competitive salary and bonus structure
  • A comprehensive benefits package, including 5 weeks of holiday
  • Opportunities for career growth and professional development