Front of House Supervisor

4 weeks ago

Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

Front of House Supervisor Role

As a Front of House Supervisor at German Doner Kebab, you will be responsible for leading the Front of House team to deliver exceptional guest service and maintain a clean and welcoming environment. Your key responsibilities will include:

  • Overseeing and managing the Front of House area to ensure guest service meets company standards.
  • Ensuring strong customer satisfaction and responding efficiently to guest complaints.
  • Enforcing and ensuring the best quality of products possible is served.
  • Organising the Front of House and supervising responsibilities to ensure both team colleagues and guests satisfaction.
  • Trains and directs team members through strong well-organised training to ensure great guest service.
  • Appraise personnel's performance and provide feedback to keep the team motivated and productive.
  • Maintain Stock inventory for Front of House and analyse consumption.
  • Monitors and ensures compliance with food safety and health & safety rules and regulations.
  • Successfully promote and publicise the GDK brand.
  • Nurture a positive working environment and leads by example.
  • Monitor Front of House operations and initiate corrective actions.
  • To be duty manager on rotation basis.
  • Lead Pre- and Post-Shift rally with the Front of House team to communicate set targets, share feedback and brief the team about any business-related information.
  • Taking responsibility for the business performance of the front of House of a German Doner Kebab restaurant.
  • To ensure the Front of House is operating according to GDK guidelines.
  • Address the root cause of Front of House related Guest complaints and take action to resolve the problem.
  • Ensuring that all employees at the Front of House adhere to the company uniform standards.
  • Meeting and greeting guests and organising table reservations.
  • Organising and supervising the shifts of dining and counterstaff.
  • Maintaining high standards of quality control, hygiene, and health and safety.
  • Preparing cash drawers and providing petty cash as required.
  • Helping in any position of the Front of House when circumstances dictate.
  • To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment.
  • At the end of each shift complete all necessary daily reports.
  • Attend any training or meetings as and when required by German Doner Kebab or the Franchisee.
  • To perform any other duties as designated by Operations Manager due to business demands.
  • Working with General Store Manager to coordinate all aspects of the Front of House.
  • To monitor the stock storage areas and Front of House neat and clean at all times.
  • To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved.
  • To fill out daily paperwork.
  • To meet and greet all customers where possible and role model exceptional guest care.
  • To lead and comply with maintaining high standards of guest care.
  • To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met.
  • Ensure GDK Front of House team are always well-groomed and smart ready for work.
  • At all times promote and follow legal responsibilities and requirements associated with the business.
  • Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance.

Business Relationships Within The Restaurant:

  • Store team Colleagues
  • Restaurant Management Team
  • Guests / Delivery drivers
  • GDK personnel
  • Restaurant Franchisee

Qualifications:

A qualified candidate for the position of a Supervisor Front of House should have outstanding interactive and communication skills and possess the enthusiasm to work with colleague and team as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

  • Proven working experience as Supervisor/Duty Manager within the Food Industry
  • Demonstrated experience in guest service management
  • Extensive guest care knowledge
  • Proficiency in English
  • Computer literacy and familiarity with POS systems
  • Strong leadership, motivational and people skills
  • Financial management skills

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