Front of House Manager Position

4 weeks ago

Edinburgh, Edinburgh, United Kingdom Bannatyne Health Club Full time
Front of House Manager Role

Job Title : Front of House Manager Hours : 40 hours per week Rate of Pay : 13.00 per hour

Bannatyne Health Club is seeking a dynamic and enthusiastic Front of House Manager to lead our team and provide exceptional service to members and guests. Our Perks:

  • B-Fuelled - complimentary lunch or breakfast
  • Flexible schedule
  • 28 days annual leave increases with tenure
  • Free gym membership
  • Complimentary gym membership for another person (after 2 years service)
  • Discounted Spa Treatments - 30%
  • Discounted Spa Goods - 20%
  • ELEMIS Products
  • Discounted Meals and Beverages - 50% cafe/bar
  • Career & Personal Development training
  • Mental Health, Well-Being and EAP Services
  • Length of Service Awards
  • Staff Awards and Bonuses
  • Discounted entertainment and shopping

A typical day in the life of a Front of House Manager:

  • Lead, train and motivate the front of house team to provide outstanding customer service
  • Perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club
  • Assist with crisis management
  • Manage staff schedules, ensuring adequate coverage at all times
  • Conduct regular performance reviews and provide ongoing coaching and support to team members
  • Ensure that all members and guests are greeted warmly and assisted promptly
  • Handle customer inquiries, concerns, and complaints efficiently and professionally
  • Create a welcoming environment and ensure the front of house area is always clean and organised
  • Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records
  • Monitor and manage front of house supplies and inventory with revenue targets
  • Ensure compliance with health and safety regulations and company policies
  • Develop and implement strategies to enhance member engagement and satisfaction
  • Organise and participate in member events and activities to foster a sense of community
  • Assist with budgeting and financial planning for the front of house operations
  • Promote club programs, services, and events to members and guests

Requirements:

  • Previous experience in a supervisory or managerial role within customer service or hospitality environment
  • Strong leadership and team management abilities
  • Excellent communication and interpersonal skills
  • Exceptional customer service skills with a focus on creating positive experiences
  • Good organisational and multitasking abilities
  • The ability to establish rapport, build trust and demonstrate credibility
  • Basic financial acumen and experience with budgeting and reporting
  • Ability to work flexible hours, including weekends and holidays

Why Bannatyne Health Club? At Bannatyne Health Club, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development and a supportive team culture.

  • Front of House Manager

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerJob Summary:We are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne. As a Front of House Manager, you will be responsible for leading a dedicated team, providing exceptional customer service, and contributing to the overall success of our club.Key Responsibilities:Lead, train, and...

  • Front of House Manager

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerJob Summary: We are seeking a dynamic and enthusiastic Front of House Manager to lead our team and provide exceptional service to members and guests.Key Responsibilities:Lead, train and motivate the front of house team to provide outstanding customer service.Manage staff schedules, ensuring adequate coverage at all...

  • Front of House Manager

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Bannatyne Full time

    Front of House ManagerBannatyne is a leading provider of fitness and wellness experiences across the UK. We are seeking a dynamic and enthusiastic Front of House Manager to join our team and deliver exceptional service to our members and guests.Key Responsibilities:Lead and motivate the front of house team to provide outstanding customer serviceManage staff...

  • Front of House Supervisor

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Front of House Supervisor RoleAs a Front of House Supervisor at German Doner Kebab, you will be responsible for leading the Front of House team to deliver exceptional guest service and maintain a clean and welcoming environment. Your key responsibilities will include:Overseeing and managing the Front of House area to ensure guest service meets company...

  • Front of House Supervisor

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Job Title: Front of House SupervisorJob Summary:We are seeking a highly motivated and experienced Front of House Supervisor to join our team at German Doner Kebab. As a Front of House Supervisor, you will be responsible for leading the Front of House team to deliver exceptional customer service and maintain a clean and welcoming environment.Key...

  • Front of House Operations Manager

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Job SummaryAs a Shift Leader Front of House at German Doner Kebab, you will be responsible for ensuring exceptional guest service, maintaining a clean and welcoming environment, and driving sales and profit growth.Key ResponsibilitiesLead Front of House operations, ensuring excellent service and consistency of standardsManage stock inventory, analyze...

  • Front of House Operations Manager

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Job Title: Front of House Operations ManagerJob Summary:We are seeking a highly skilled and experienced Front of House Operations Manager to join our team at German Doner Kebab. As a key member of our management team, you will be responsible for leading and managing the Front of House area, ensuring exceptional customer service and maintaining high standards...

  • Front of House Supervisor

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Job Title: Front of House SupervisorJob Summary:We are seeking a highly motivated and experienced Front of House Supervisor to join our team at German Doner Kebab. As a Front of House Supervisor, you will be responsible for leading the Front of House team to deliver exceptional customer service and maintain a clean and welcoming environment.Key...

  • Front of House Manager

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerBannatyne is a leading provider of fitness and wellness experiences across the UK. We are seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.Key Responsibilities:Lead, train and motivate the front of house team to provide outstanding...

  • Front of House Team Lead

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Job Title: Front of House Team LeadJob SummaryWe are seeking an experienced Front of House Team Lead to join our team at German Doner Kebab. As a Front of House Team Lead, you will be responsible for leading our Front of House team to deliver exceptional guest service and maintain high standards of quality and cleanliness.Key ResponsibilitiesLead the Front...

  • Front of House Manager

    3 days ago

    Edinburgh, Edinburgh, United Kingdom Cabaret Voltaire Full time

    Cabaret Voltaire OpportunityWe are seeking an experienced Front of House Manager to join our team at Cabaret Voltaire in Edinburgh.About UsThe Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland, including bars, restaurants, hotels, and more. We're proud to offer a unique range of...

  • Front of House Ambassador

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Portico Full time

    About the RoleWe are seeking a highly motivated and proactive individual to join our team as a Welcome Host at Portico. As a key member of our front of house team, you will be responsible for ensuring that our clients and employees receive a warm and welcoming experience.Key ResponsibilitiesProvide exceptional customer service to clients and employeesManage...

  • Front of House Team Member

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sodexo Full time

    Job OpportunityWe are seeking an enthusiastic individual to join our dynamic client services team in Edinburgh Park as a Front of House Assistant. As a Front of House Team Member, you will be the friendly face of our corporate site, providing excellent customer service to our corporate colleagues, clients, and customers.Provide exceptional customer service...

  • Event Staff

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sodexo Prestige Venues & Events Full time

    At Heritage Portfolio, we're looking for talented individuals to join our events team as Front of House Event Staff. As a key member of our team, you'll be responsible for delivering exceptional service to our clients and their guests.Our events team is a great place to learn new skills, develop your career, and meet new people. We offer a range of shifts to...

  • Front of House Supervisor

    5 days ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Job Title: Front of House SupervisorAbout the Role:We are seeking a highly skilled and motivated Front of House Supervisor to lead our team at German Doner Kebab. As a key member of our restaurant's management team, you will be responsible for delivering exceptional customer service, maintaining high standards of quality control, and ensuring seamless...

  • Front of House Team Member

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sodexo Full time

    Job IntroductionWe are seeking a Front of House Staff member to join our team at the Royal Botanic Garden Edinburgh. As a Front of House Staff member, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.The ideal candidate will have a positive and friendly attitude, with excellent...

  • Front of House Team Member Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Front of House Team Member Role Job Type: Full Time At German Doner Kebab, we're more than just a restaurant chain - we're a team of passionate individuals dedicated to delivering exceptional food quality, outstanding guest care, and amazing service. We're seeking a Front of House Team Member to join our team and help us achieve our brand standards. As a...

  • Front of House Team Member

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Nuffield Health Full time

    Front of House Team MemberWe are seeking a skilled and friendly individual to join our Front of House team at our Edinburgh Omni Gym. As a Front of House Team Member, you will be responsible for providing exceptional customer service to our members and visitors.Key Responsibilities:Support the smooth running of our reception and café areasHelp create a...

  • Front of House Team Member

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Nuffield Health Full time

    Front of House Team MemberWe are seeking a highly motivated and customer-focused individual to join our Front of House team at our Edinburgh Omni Gym.As a Front of House Team Member, you will be responsible for providing exceptional customer service to our members and visitors, ensuring a warm and welcoming environment at all times.Key...

  • Front of House Team Member

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sodexo Full time

    Job OverviewHeritage Portfolio is seeking a skilled Front of House Staff member to join our team at the Royal Botanic Garden Edinburgh.This is an excellent opportunity to work in a world-renowned botanical garden, surrounded by a diverse living collection of plants.As a Front of House Staff member, you will be responsible for providing exceptional customer...