SQL Application Support Specialist

3 weeks ago

Derby, Derby, United Kingdom EMBS Technology Full time £25,000 - £35,000
Technical Support Engineer - HealthTech Sector

We are excited to represent our client in the HealthTech sector, seeking an experienced Customer Support Engineer to join their team. If you're passionate about technology and want to make a real impact by supporting cutting-edge healthcare solutions, this is an excellent opportunity.

Key Responsibilities:
  • Provide technical support to customers, troubleshooting and resolving issues efficiently.
  • Diagnose, identify, and resolve technical problems.
  • Monitor systems, carrying out proactive maintenance such as server upgrades and patching.
  • Collaborate with teams across engineering, product management, and DevOps/infrastructure.
  • Contribute to continuous improvement of service delivery.
  • Maintain a strong understanding of the client's products and tech stack.
  • Create and update technical documentation and the support team's knowledge base.
Requirements:
  • A positive, inquisitive attitude and excellent communication skills.
  • Experience with Windows/Linux in a support environment.
  • Knowledge of AWS (Amazon Web Services).
  • Basic understanding of SQL and data management.
  • Familiarity with JSON and API/REST endpoints.
  • Strong problem-solving skills, especially in high-pressure situations.
  • Experience with access management and Active Directory.

Our client offers a supportive and collaborative working environment, with exciting projects and the chance to grow your career. You'll receive excellent mentorship and have the opportunity to specialise in a range of areas, shaping your future in the HealthTech sector.

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