Technical Support Specialist
5 days ago
We are seeking an experienced Technical Support Specialist to join our team at Lucid Support Services Ltd. The successful candidate will be responsible for providing technical support to our clients, including troubleshooting and resolving technical issues.
Key Responsibilities:
* Provide technical support to clients via phone, email, and remote log on
* Monitor systems within a Network Operation Centre (NOC) and analyze data to identify trends and issues
* Support users with technical issues, including software, hardware, and network problems
* Collaborate with the team to resolve complex technical issues
Requirements:
* 2+ years of experience in a technical support role
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
How to Apply:
If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to us via the contact details below.
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