IT Support Specialist

4 weeks ago


Derby, Derby, United Kingdom Nurtur Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Nurtur Ltd. As a key member of our Customer Success team, you will be responsible for providing exceptional technical support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Provide timely and professional support to customers via phone, email, and live chat.
  • Resolve customer queries and issues within set Service Level Agreement timescales.
  • Take ownership of customer contact and provide clear communication to internal teams as required.
  • Implement new customer onboarding through software configuration to meet customer requirements.
  • Ensure all customer communication is clear and accurate.
  • Drive customer satisfaction responses to maintain positive results.
  • Log Information Security breaches and provide online support to customers.
  • Record and manage customer issues to completion with support from your line manager.
  • Contribute to the development of supporting materials for the ZenDesk home page.
  • Stay up-to-date with product changes and enhancements.
  • Achieve daily, weekly, and monthly KPIs.
  • Support other business areas to provide exceptional customer experience.
About You
  • Exceptional customer service skills with a focus on customer satisfaction.
  • Experience with SQL and Azure data storage is advantageous.
  • Desire to meet and exceed customer needs.
  • Strong sense of accountability and problem-solving ability.
  • Motivated and resilient attitude.
  • Great communication and organisational skills.
What We Offer
  • 25 days holiday plus 8 bank holidays.
  • Health Shield cash plan for services such as dentistry and opticians.


  • Derby, Derby, United Kingdom Lucid Support Services Ltd Full time

    Job Summary:We are seeking an experienced Technical Support Specialist to join our team at Lucid Support Services Ltd. The successful candidate will be responsible for providing technical support to our clients, including troubleshooting and resolving technical issues.Key Responsibilities:* Provide technical support to clients via phone, email, and remote...


  • Derby, Derby, United Kingdom Creative Support Ltd Full time

    At Creative Support Ltd, we're seeking a dedicated and compassionate Mental Health Support Specialist to join our team in Derby, Derbyshire. As a Recovery Coach, you'll play a vital role in providing person-centred care and support to individuals with mental health support needs.Your key responsibilities will include:Developing strong relationships with...


  • Derby, Derby, United Kingdom Creative Support Full time

    At Creative Support, we are seeking a dedicated and enthusiastic Recovery Support Worker to join our team in Derby, Derbyshire. This role offers a unique opportunity to make a positive impact on the lives of individuals with mental health support needs.As a Recovery Support Worker, you will be responsible for providing excellent tenancy support to our...


  • Derby, Derby, United Kingdom Creative Support Full time

    Are you passionate about providing person-centred care and support to individuals with mental health support needs?Creative Support is looking for a skilled and enthusiastic Recovery Support Worker to join our friendly staff team in Derby, Derbyshire.As a Recovery Support Worker, you will be providing excellent tenancy support to residents with mental health...


  • Derby, Derby, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new role at Hays Specialist Recruitment Limited is for a Housing Support Worker on a full time basis in the Derbyshire area.As a Housing Support Worker, you will have your own caseload of customers with complex needs such as homelessness, substance misuse, a history of offending etc and managing their support plans with them to promote and sustain...


  • Derby, Derby, United Kingdom Creative Support Full time

    At Creative Support, we are passionate about providing high-quality care and support to individuals with mental health needs. We are seeking a dedicated and enthusiastic Recovery Support Worker to join our team in Derby, Derbyshire.Your role will involve developing warm and trusting relationships with service users, enabling them to enjoy their time at the...


  • Derby, Derby, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new role at Hays Specialist Recruitment Limited involves working as a Housing Support Worker in the Derbyshire area. You will be responsible for managing a caseload of customers with complex needs, such as homelessness and substance misuse, and developing support plans to promote and sustain tenancies. Key responsibilities include: Managing customer...

  • IT Support Specialist

    3 weeks ago


    Derby, Derby, United Kingdom Lucid Support Services Ltd Full time

    Service Desk Analyst OpportunityWe are seeking an experienced Service Desk Analyst to join our team at Lucid Support Services Ltd. The successful candidate will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide 1st and 2nd line technical support over the phone, via email, and with remote log onMonitor...


  • Derby, Derby, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company is seeking a dedicated and compassionate Primary School Support Worker to join their team. As a SEND specialist, you will have the opportunity to make a real difference in the lives of our young learners.Key Responsibilities:Provide individual and group support to students with SEMH needs, ensuring their well-being and engagement in...


  • Derby, Derby, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new role at Hays Specialist Recruitment Limited involves working as a Housing Support Worker in the Derbyshire area. You will have a caseload of customers with complex needs and be responsible for managing their support plans to promote and sustain tenancies.Key Responsibilities:Managing customer support plans to promote and sustain tenanciesSignposting...


  • Derby, Derby, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Water Hygiene Service SpecialistLocation: Derby (Full-Time)Salary: £24K-£27K DOEOverview: We are seeking an experienced Water Hygiene Service Specialist to join our team. The successful candidate will be responsible for delivering a variety of water hygiene services, ensuring regulatory compliance, and providing exceptional service across...


  • Derby, Derby, United Kingdom Creative Support Ltd Full time

    At Creative Support Ltd, we are seeking a dedicated and enthusiastic Recovery Support Worker to join our team in Derby, Derbyshire. As a Recovery Support Worker, you will play a vital role in providing high-quality care and support to individuals with mental health support needs.Key responsibilities include:Developing strong, trusting relationships with...


  • Derby, Derby, United Kingdom Creative Support Ltd Full time

    About the Role:Creative Support Ltd is seeking a dedicated and compassionate Recovery Support Worker to join our team in Derby, Derbyshire. As a Recovery Support Worker, you will play a vital role in providing excellent tenancy support to individuals with mental health support needs.Key Responsibilities:Develop warm and trusting relationships with service...


  • Derby, Derby, United Kingdom Creative Support Ltd Full time

    At Creative Support Ltd, we're seeking an enthusiastic and proactive Recovery Support Worker to join our friendly staff team in Derby. This role will involve providing excellent tenancy support to individuals with mental health support needs, enabling them to enjoy their time at the service to the fullest.Key responsibilities include:Developing warm and...


  • Derby, Derby, United Kingdom Verelogic IT Recruitment Careers Full time

    Job Title: Water Hygiene Service SpecialistLocation: Derby (Full-Time)Salary: £24K-£27K DOEWe are seeking an experienced Water Hygiene Service Specialist to join our team at Verelogic IT Recruitment Careers. The successful candidate will be responsible for delivering a variety of water hygiene services, ensuring regulatory compliance, and providing...

  • IT Support Specialist

    2 weeks ago


    Derby, Derby, United Kingdom FPCR Full time

    We are seeking a skilled IT Support Specialist to join our team at FPCR, a leading multidisciplinary environmental design practice. As an IT Support Specialist, you will be responsible for providing technical assistance to our staff, escalating calls when necessary, and assisting in larger projects. You will also be required to create knowledgebase documents...


  • Derby, Derby, United Kingdom Lucid Support Services Ltd Full time

    Service Desk Analyst Job DescriptionWe are seeking an experienced Service Desk Analyst to join our team at Lucid Support Services Ltd. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring prompt resolution.Key Responsibilities:Provide first and second-line technical support via...


  • Derby, Derby, United Kingdom Lucid Support Services Ltd Full time

    Service Desk Analyst Job DescriptionWe are seeking an experienced Service Desk Analyst to join our team at Lucid Support Services Ltd. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring prompt resolution.Key Responsibilities:Provide first and second-line technical support via...


  • Derby, Derby, United Kingdom Lucid Support Services Ltd Full time

    Service Desk AnalystLucid Support Services Ltd is seeking an experienced Service Desk Analyst to join our team in Derby. The successful candidate will be responsible for providing technical support and administration to our clients.Key Responsibilities:Provide 1st and 2nd line technical support via phone, email, and remote log onMonitor systems within a...


  • Derby, Derby, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a skilled Urban Planning Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our planning department, you will be responsible for developing and implementing comprehensive planning strategies, coordinating with project teams, and preparing and submitting planning applications.Key...