IT Support Specialist

4 weeks ago


Derby, Derby, United Kingdom Nurtur Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Nurtur Ltd. As a key member of our Customer Success team, you will be responsible for providing exceptional technical support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Provide timely and professional support to customers via phone, email, and live chat.
  • Resolve customer queries and issues within set Service Level Agreement timescales.
  • Take ownership of customer contact and provide clear communication to internal teams as required.
  • Implement new customer onboarding through software configuration to meet customer requirements.
  • Ensure all customer communication is clear and accurate.
  • Drive customer satisfaction responses to maintain positive results.
  • Log Information Security breaches and provide online support to customers.
  • Record customer issues and manage them to completion with support from your line manager.
  • Contribute to the development of supporting materials for the ZenDesk home page.
  • Stay up-to-date with product changes and enhancements.
  • Achieve daily, weekly, and monthly KPIs.
  • Support other business areas to provide an exceptional customer experience.
About You
  • Exceptional customer service skills with a focus on customer satisfaction.
  • Experience with SQL and Azure data storage is advantageous.
  • Desire to meet and exceed customer needs.
  • Strong sense of accountability and problem-solving ability.
  • Motivated and resilient attitude.
  • Great communication and organisational skills.
  • IT literacy and ability to prioritise tasks.
What We Offer
  • 25 days holiday plus 8 bank holidays.
  • Health Shield cash plan for services such as dentistry and opticians.


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