Head of Operations Delivery Lead

4 weeks ago


Reading, Reading, United Kingdom Three Full time

Job Overview

As the Head of Operations Delivery, you will be responsible for leading a team of Service Readiness Managers in the technology domain. Your primary focus will be on building and developing a team that works collaboratively across the organization to ensure technology delivers required operational and business outcomes.

Key Responsibilities

  • Operational Delivery of Technology (30%): You will be responsible for the operational delivery of technology, ensuring that it meets the required standards and is aligned with the company's goals.
  • Service Acceptance/Readiness (30%): You will lead the service acceptance and readiness process, ensuring that all risks are owned and mitigated to meet requirements.
  • Managed Services Tendering (30%): You will be responsible for managing service delivery in a multi-partner/vendor environment, ensuring that all services are delivered to the required standards.
  • Service Operations Strategy (10%): You will develop and maintain relationships with partners as the business owner of operational aspects of all tender management processes for domain-specific managed service agreements.

Requirements

  • Clear experience of the domain with knowledge of technologies, frameworks, and standards.
  • Experience of managing service delivery in a multi-partner/vendor environment.
  • Experience of leading teams in the operational delivery of major transformation programs.
  • Proven experience of driving operational excellence in an operational environment internally and across partner organizations.
  • Leadership and managerial experience at a senior level, demonstrating strong stakeholder relationship management.

What We Offer

  • A car allowance, a performance-based annual bonus, and an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
  • Hybrid working between your home (2-3 days a week) and our brand-new Reading HQ office at Green Park (2-3 days a week).
  • 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
  • Private Medical Insurance, Life Assurance, and Income Protection.
  • Free mobile phone package & unlimited sim-card.
  • Free on-site car parking.

About Us

We are a diverse and inclusive organization, committed to equality in employment and growing a diverse workforce. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.



  • Reading, Reading, United Kingdom Three Full time

    Job OverviewThree is seeking an experienced professional to fill the role of Head of Operations Delivery. This position is responsible for leading a team of Service Readiness Managers in the operational delivery of technology, ensuring seamless integration with customer-facing teams, and driving operational excellence across the organization.Key...


  • Reading, Reading, United Kingdom Three Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Head of Operations Delivery. This is a key role that will be responsible for leading a team of Service Readiness Managers and driving the operational delivery of technology across the organization.Key ResponsibilitiesOperational Delivery of Technology (30%):Lead a...


  • Reading, Reading, United Kingdom Three Full time

    Job SummaryWe are seeking a highly skilled and experienced Head of Operations Delivery to join our team at Three. As a key member of our leadership team, you will be responsible for leading a team of Service Readiness Managers and driving the operational delivery of technology across our organization.Key ResponsibilitiesOperational Delivery of Technology...


  • Reading, Reading, United Kingdom Three Full time

    Job SummaryThree is seeking an experienced Head of Operations Delivery to lead our technology operations team. As a key member of our leadership team, you will be responsible for delivering high-quality technology services to our customers.Key ResponsibilitiesOperational Delivery of Technology (30%):Develop and implement operational strategies to ensure...

  • Operations Manager

    3 weeks ago


    Reading, Reading, United Kingdom Head Office Full time

    Operations Manager - Reading BranchAs a key member of our Head Office team, you will be responsible for leading our Reading branch to success. This is an exciting opportunity to join a dynamic and growing company, promoting from within and fostering a culture of excellence.Key Responsibilities:Manage the operational side of the branch, ensuring efficient...

  • Head of Operations

    4 weeks ago


    Reading, Reading, United Kingdom SSE Enterprise Full time

    Job DescriptionWe are seeking a highly skilled and experienced professional to fill the role of Head of Operations at SSE Enterprise. The successful candidate will be responsible for leading the operational teams in delivering exceptional customer satisfaction and driving customer value through innovation and continuous improvement.Key...

  • Head of Operations

    2 weeks ago


    Reading, Reading, United Kingdom SSE Enterprise Full time

    About the RoleWe are seeking an experienced professional to lead our operational teams in the Thames Valley region. As Head of Operations, you will be accountable for the delivery of customer journeys, including supply interruption, general enquiries, and minor connections.Key ResponsibilitiesProvide a 24/7 operational response service, ensuring the safe and...


  • Reading, Reading, United Kingdom Three Full time

    **Job Summary**We are seeking a talented Head of Operational Excellence to lead our technology delivery team at Three.As a key member of our leadership team, you will be responsible for driving operational excellence across our technology domain, ensuring seamless delivery of services to our customers.Key ResponsibilitiesOperational Delivery of Technology...

  • Head of Operations

    3 weeks ago


    Reading, Reading, United Kingdom SSE Enterprise Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to fill the role of Head of Operations at SSE Enterprise. The successful candidate will be responsible for leading the operational teams and ensuring the delivery of customer journeys, including supply interruption, general enquiries, and minor connections in the Thames Valley region.The...


  • Reading, Reading, United Kingdom Head Medical Full time

    Job OpportunityWe are seeking a highly skilled Consultant Anaesthesia (General) to join our team at Head Medical, a leading private hospital in the UK.As a key member of our multi-discipline team, you will be responsible for anaesthetising patients for a range of procedures, from ophthalmology to orthopaedics, and from gynaecology to general surgery.You will...


  • Reading, Reading, United Kingdom Workingmums Full time

    Senior Delivery Specialist - Operations Transformation LeadAs a Senior Delivery Specialist - Operations Transformation Lead, you will play a key role in driving the adoption of new ways of working across Operational areas (Technology Centres).Key Responsibilities:Promote and embed new ways of working to eliminate waste, optimise workflow and continuously...


  • Reading, Reading, United Kingdom Workingmums Full time

    Senior Delivery Specialist - Operations TransformationJoin our team as a Senior Delivery Specialist - Operations Transformation, where you will play a key role in driving business performance and improving operational efficiency.About the RoleThis is an exciting opportunity to work within our Operations Transformation team, where you will be responsible for...

  • Head of Operations

    4 weeks ago


    Reading, Reading, United Kingdom SSE Enterprise Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Head of Operations. As a key member of our leadership team, you will be responsible for delivering exceptional customer satisfaction through the regional operational teams, driving customer value through innovation, and leading a continuous improvement...


  • Reading, Reading, United Kingdom Primark Full time

    Job OverviewPrimark is seeking a seasoned professional to lead its product engineering efforts. As the Head of Product Engineering, you will be responsible for shaping the technical foundation of the organisation, driving innovation, and ensuring products align with both current and future needs.Key ResponsibilitiesDevelop and execute long-term product...


  • Reading, Reading, United Kingdom Three Full time

    About the Role:As the CVM Planning and Operations Lead at Three, you will play a key role in supporting the Planning and Operations Senior Manager and Head of CVM. Your primary responsibility will be to manage a unified view of short, medium, and long-term CVM activities and KPIs. You will work closely with key stakeholders to monitor, track, and agree on...


  • Reading, Reading, United Kingdom University of Reading Full time

    Job Opportunity: Head of Department of Mathematics and StatisticsThe University of Reading is seeking a visionary leader to shape the future of its Department of Mathematics and Statistics. As the Head of Department, you will have the opportunity to build on the department's strengths in pure and applied mathematics and statistics, while driving innovation...


  • Reading, Reading, United Kingdom Three Full time

    About the Role: As the CVM Planning and Operations Lead at Three, you will be responsible for supporting the Planning and Operations Senior Manager and Head of CVM. Your primary goal will be to manage a unified view of the short, medium, and long-term CVM activities and KPIs. You will work closely with key stakeholders to monitor, track, and agree on budget...

  • Orthopaedic Surgeon

    4 weeks ago


    Reading, Reading, United Kingdom Head Medical Full time

    Head Medical is seeking a skilled Consultant in Orthopaedic Surgery to join their team at a leading private hospital in the UK. As a specialist in Lower Limb Orthopaedics, you will be part of a multi-disciplinary team providing high-quality treatment to patients.The successful appointee will be required to perform orthopaedic surgical procedures and clinics...


  • Reading, Reading, United Kingdom RGR Full time

    Technical Operations ManagerMy client is a leading FM Service Provider seeking a Technical Operations Manager to oversee the progress of planned maintenance and remedial works. This is a hybrid working role, with 2 days per week in the office in Reading and the remaining days working from home or on-site.Duties:Oversee the progress of planned maintenance and...


  • Reading, Reading, United Kingdom University of Reading Full time

    The University of Reading is a world-renowned institution, committed to delivering an exceptional sport and active wellbeing experience to its students and staff. As a key member of the SportsPark department, the Sports Operations Coordinator will play a vital role in providing operational support to SportsPark users, while also contributing to the...