Head of Operations Delivery Lead
4 weeks ago
Job Overview
As the Head of Operations Delivery, you will be responsible for leading a team of Service Readiness Managers in the technology domain. Your primary focus will be on building and developing a team that works collaboratively across the organization to ensure technology delivers required operational and business outcomes.
Key Responsibilities
- Operational Delivery of Technology (30%): You will be responsible for the operational delivery of technology, ensuring that it meets the required standards and is aligned with the company's goals.
- Service Acceptance/Readiness (30%): You will lead the service acceptance and readiness process, ensuring that all risks are owned and mitigated to meet requirements.
- Managed Services Tendering (30%): You will be responsible for managing service delivery in a multi-partner/vendor environment, ensuring that all services are delivered to the required standards.
- Service Operations Strategy (10%): You will develop and maintain relationships with partners as the business owner of operational aspects of all tender management processes for domain-specific managed service agreements.
Requirements
- Clear experience of the domain with knowledge of technologies, frameworks, and standards.
- Experience of managing service delivery in a multi-partner/vendor environment.
- Experience of leading teams in the operational delivery of major transformation programs.
- Proven experience of driving operational excellence in an operational environment internally and across partner organizations.
- Leadership and managerial experience at a senior level, demonstrating strong stakeholder relationship management.
What We Offer
- A car allowance, a performance-based annual bonus, and an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
- Hybrid working between your home (2-3 days a week) and our brand-new Reading HQ office at Green Park (2-3 days a week).
- 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
- Private Medical Insurance, Life Assurance, and Income Protection.
- Free mobile phone package & unlimited sim-card.
- Free on-site car parking.
About Us
We are a diverse and inclusive organization, committed to equality in employment and growing a diverse workforce. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
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