Head of Operations Delivery

4 weeks ago

Reading, Reading, United Kingdom Three Full time

Job Summary

Three is seeking an experienced Head of Operations Delivery to lead our technology operations team. As a key member of our leadership team, you will be responsible for delivering high-quality technology services to our customers.

Key Responsibilities

  • Operational Delivery of Technology (30%):
    • Develop and implement operational strategies to ensure technology services meet customer needs.
    • Lead a team of Service Readiness Managers to ensure technology services are delivered on time and within budget.
  • Service Acceptance/Readiness (30%):
    • Develop and implement service acceptance criteria to ensure technology services meet customer needs.
    • Work with partners and internal teams to ensure technology services are ready for deployment.
  • Managed Services Tendering (30%):
    • Develop and implement managed services tendering strategies to ensure technology services meet customer needs.
    • Work with partners and internal teams to ensure technology services are delivered on time and within budget.
  • Service Operations Strategy (10%):
    • Develop and implement service operations strategies to ensure technology services meet customer needs.
    • Work with partners and internal teams to ensure technology services are delivered on time and within budget.
  • Continual Service Improvement (Embedded):
    • Identify areas for improvement in technology services and develop strategies to address them.
    • Work with partners and internal teams to implement improvements to technology services.

Requirements

  • Clear experience of their domain with knowledge of technologies, frameworks, and standards.
  • Experience of managing service delivery in a multi-partner/vendor environment.
  • Experience of leading teams in the operational delivery of major transformation programmes.
  • Experience in driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and operate.
  • Proven experience of driving operational excellence in an operational environment internally and across partner organisations.
  • Leadership and managerial experience at a senior level demonstrating strong stakeholder relationship management.
  • The ability to bring thought leadership to their area, decompose problems, collaborate, deliver sound decision making, and communicate effectively.
  • Proven ability to develop, coach, and motivate people, recognise gaps, and build plans to develop capability.
  • Understanding of marketing-led/consumer brands and the importance of customer experience.
  • An ability to work in a service-oriented environment and the importance of this in product development.
  • Demonstrable experience of driving security compliance to agreed standards as part of technology delivery quality gate approach in order to protect customer and employee experience.
  • Organizationally savvy, and understanding of the political climate of the enterprise and how to navigate obstacles and politics.
  • Ability to balance the long-term ('big picture') and short-term implications of individual decisions.
  • Ability to apply multiple solutions to business problems.
  • Ability to rapidly comprehend the functions and capabilities of new technologies.
  • Understand and speak the language of the business.
  • Influential in the organisation and a team player.
  • Effective at driving short-term actions that are consistent with long-term goals.

What We Offer

  • A car allowance, a performance-based annual bonus, and an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
  • Hybrid working between your home (2-3 days a week) and our brand-new Reading HQ office at Green Park (2-3 days a week).
  • 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
  • Private Medical Insurance, Life Assurance, and Income Protection.
  • Free mobile phone package and unlimited sim-card.
  • Free on-site car parking.
  • Plus lots more including wellbeing and learning & development benefits.

We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, or civil status, and we want our teams to reflect this.

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

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