Head of Operations Delivery

3 weeks ago

Reading, Reading, United Kingdom Three Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Head of Operations Delivery. This is a key role that will be responsible for leading a team of Service Readiness Managers and driving the operational delivery of technology across the organization.

Key Responsibilities

  • Operational Delivery of Technology (30%):
    • Lead a team of Service Readiness Managers to ensure the successful delivery of technology projects.
    • Develop and implement operational strategies to drive the delivery of technology services.
  • Service Acceptance/Readiness (30%):
    • Develop and maintain relationships with partners to ensure the successful delivery of technology services.
    • Drive the development of service acceptance criteria and ensure that all risks are owned and mitigated.
  • Managed Services Tendering (30%):
    • Develop and maintain relationships with partners to ensure the successful delivery of technology services.
    • Drive the development of service acceptance criteria and ensure that all risks are owned and mitigated.
  • Service Operations Strategy (10%):
    • Develop and implement operational strategies to drive the delivery of technology services.
    • Drive the development of service acceptance criteria and ensure that all risks are owned and mitigated.
  • Continual Service Improvement (Embedded):
    • Identify bottlenecks and inefficiencies across operational services and drive improvements to remove waste continuously.
    • Drive partner and internal teams to exploit technology to deploy high automation and orchestration to improve joint performance.

Requirements

  • Clear experience of their domain with knowledge of technologies, frameworks, and standards and how to successfully apply these.
  • Experience of managing service delivery in a multi-partner/vendor environment.
  • Experience of leading teams in the operational delivery of major Transformation programmes.
  • Experience in driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and Operate.
  • Proven experience of driving operational excellence in an operational environment internally and across partner organizations.
  • Leadership and managerial experience at a senior level demonstrating strong stakeholder relationship management.
  • The ability to bring thought leadership to their area, decompose problems, collaborate, deliver sound decision-making, and communicate effectively.
  • Proven ability to develop, coach, and motivate people, recognize gaps, and build plans to develop capability.
  • Understanding of marketing-led/consumer brands and the importance of customer experience.
  • An ability to work in a service-oriented environment and the importance of this in product development.
  • Demonstrable experience of driving security compliance to agreed standards as part of technology delivery quality gate approach in order to protect customer and employee experience.
  • Organizationally savvy, and understanding of the political climate of the enterprise and how to navigate obstacles and politics.
  • Ability to balance the long-term ('big picture') and short-term implications of individual decisions.
  • Ability to apply multiple solutions to business problems.
  • Ability to rapidly comprehend the functions and capabilities of new technologies.
  • Understand and speak the language of the business.
  • Influential in the organization and a team player.
  • Effective at driving short-term actions that are consistent with long-term goals.

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