Head of Operations

2 days ago


Reading, Reading, United Kingdom SSE Enterprise Full time

About the Role

We are seeking an experienced professional to lead our operational teams in the Thames Valley region. As Head of Operations, you will be accountable for the delivery of customer journeys, including supply interruption, general enquiries, and minor connections.

Key Responsibilities

  • Provide a 24/7 operational response service, ensuring the safe and reliable supply of electricity to our customers.
  • Lead, develop, and empower staff and third-party contractors to deliver exceptional customer satisfaction.
  • Develop and embed a business safety culture, driving customer value through innovation and continuous improvement.
  • Manage multiple teams, projects, and budgets to meet targets and exceed customer expectations.
  • Communicate effectively with stakeholders, including customers, employees, and external partners.

Requirements

  • Experienced engineer with infrastructure or utilities background.
  • Proven track record of managing multiple teams, projects, and budgets.
  • Strong knowledge of the UK regulated environment, particularly licence obligations for electricity distribution.
  • Excellent communication and leadership skills.

About SSE Enterprise

We are a leading energy company, powering 3.9 million homes and businesses in central southern England and the north of Scotland. Our team of over 4,200 highly skilled people keeps customers connected to a safe and reliable supply of electricity while developing the flexible networks vital for the future.


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